Marbury Water Accountability Committee

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Story Time… We Want to Hear From You!!Please send us a private message describing your experiences with Marbury Water Sy...
08/07/2026

Story Time… We Want to Hear From You!!

Please send us a private message describing your experiences with Marbury Water System—whether positive or negative. We want to hear your story.

Please DO NOT post your experiences in the comments of this post. Any experiences posted in the comments of this post WILL BE DELETED.

Below are two examples that have been shared with us. Names have been withheld to protect the individuals’ privacy.

1. No Water Service Provided Due To Excessive Fees

One individual reported that they attempted to establish water service with Marbury Water System approximately 10 years ago. According to the individual, they were initially quoted a price to have a water meter installed and paid that amount. They state that the meter was never installed.

After contacting Marbury Water System to inquire about the delay, they were reportedly informed that the cost had increased by approximately $500. They paid the additional amount, but they state the meter still was not installed.

According to the individual, they later contacted the system again and were told the price had increased once more. At that point, they decided not to continue pursuing the installation.

The individual told us they have since relied on collecting artesian well water in Prattville for bathing, washing dishes, and other household uses because they were never able to obtain water service. To our understanding, some of the fees were partially refunded to the potential customer, but not all.

2. Water Meter Relocation

An existing Marbury Water System customer told us they needed to relocate their water meter approximately five feet as part of a renovation project.

According to the customer, Marbury Water System evaluated the request and quoted approximately $1,800 to move the meter the short distance. The customer stated they felt they had no practical alternative but to pay the fee in order to complete the renovation.

If you have had an experience with Marbury Water System that you would like to share, please send us a private message. Positive or negative, we want to hear from you. Your information may help us better understand customer experiences and identify recurring concerns.

📅 Mark Your Calendars!Sunday, August 9 | 2:00–4:00 PMGood evening, fellow MWS members and customers!We’ll be set up at t...
08/07/2026

📅 Mark Your Calendars!
Sunday, August 9 | 2:00–4:00 PM

Good evening, fellow MWS members and customers!

We’ll be set up at the Pine Level Community Center
📍116 County Rd. 40 E, Prattville, AL 36066
this Sunday from 2:00–4:00 PM for another opportunity to sign the new petition.

Please bring:
✅ Your water bill (paper or digital copy)
✅ Your driver’s license or other valid photo ID

If your water bill is on your phone, that’s perfectly fine. As long as we can verify your identity and the bill clearly shows your name and account number, you’re all set.

Already signed?

If you signed the new petition at the MWAC meeting on July 23 at the PLCC, thank you—you do not need to sign again.
If you only signed the original petition when the water restrictions were put in place, please come sign the new petition.

Every signature matters, and every person makes a difference.

If you—or someone you know—would like to sign the new petition but doesn’t have transportation or is unable to drive, please send us a private message. We’ll gladly come to you.

We also have one additional signing location confirmed for next weekend and are working on a second location. More details will be shared soon.

Thank you for your continued support. We hope you have a wonderful evening, and God bless!

“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.”
— Margaret Mead

08/06/2026

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has." Margret Mead

07/28/2026

All who can make it, last minute reminder. MWS is having a public meeting this afternoon (7/38 at5:15p)at their office. Outside to accommodate more than 20 people. They will be discussing their water system improvement project funded by ADEM. This notification was on your last water bill too. If you can make it, please do!

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Marbury, AL

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