01/09/2026
We’re pleased to share some fantastic feedback from a Worthing Homes resident about Joe, one of the operatives from Ian Williams, our Responsive Repairs contractor.
Since working with Ian Williams on our responsive repairs service, we have been focused on improving the experience residents receive when they report a repair.
That includes the quality of the work, clear communication and treating every resident and their home with care and respect.
One resident recently told us:
“Joseph was very respectful, efficient, considerate and kind. He was informative about the job and what he would be doing. Beyond that, he showed interest and asked questions kindly about my disabled daughter and ensured the work he was doing, including noise, had minimal impact on her. This was a welcome and appreciated interaction.”
We’re really pleased to see Joe recognised not only for the quality of his work, but for the care, understanding and respect he showed to the resident and her family.
Well done, Joe.
We’re working closely with Ian Williams and listening to residents so we can keep improving our Responsive Repairs service.
Your feedback plays an important part in that.
If you would like to tell us about your experience of a recent repair, you can share your feedback in many ways:
On your Customer Portal:
https://portal.worthing-homes.org.uk/
On the Worthing Homes website:
https://www.worthing-homes.org.uk/about-us/feedback-and-complaints/feedback
On the Ian Williams website:
https://www.ianwilliams.co.uk/contact-2/
As always, you can call our helpful Customer Experience team on 01903 703100 or email them at [email protected]