09/06/2026
It was exactly this time (3.55pm) when we recently received a 999 call from a woman in Scotland ☎️
At first, she couldn’t speak. But after a few prompts from the call handler, she quietly provided her address and confirmed that she needed police assistance.
With reassurance from the operator, she was able to communicate without speaking by tapping her keypad and using a secure text link sent to her phone. 💬
Within minutes, officers were on scene and able to speak separately with those present to establish what had happened.
Did you know? 💡 If you call 999 and can’t speak, the operator may ask you to dial ‘55’ if you need the police. So whether it’s by tapping your phone, coughing, or making any sound you can, try to let the call handler know you’re there.
Specially trained operators will then ask questions to help identify your location and understand the situation. If you’re unable to talk, they may ask you to respond by tapping your phone or making a noise. 📱
Knowing this information could save a life if you ever find yourself in danger and unable to speak out loud. 🤫
For information, advice and support about domestic abuse, visit the Police Scotland website or contact a local support service.
