16/03/2026
Zambia's experience is what we make it to be.
Look around.
There's an energy building, a collective belief that Zambia's Customer Experience can be and should be better.
But this shouldn't be just about business; it should be about the heartbeat of our nation; the interactions, the services, the feeling of being a citizen; being known for being warm and welcoming.
To you, government bodies and local authorities, you are the architects of this narrative.
We invite you to the Customer and Citizen Experience Convention, not just to attend, but to co-lead this movement;
To move beyond "public service" as just a term, and to make it a promise.
Let's explore how digital transformation can feel human, how data can drive dignity, and how every encounter, from a local clinic to a national ministry, can make us proud.
This is an opportunity to build the internal cultures that sustain service excellence, and to benchmark the standards that elevate what our beautiful country is known for.
This is a unified national conversation on shaping Zambia's future narrative on customer experience.
Join us on 17th April 2026 at the Mulungushi International Conference Centre. Be part of the change.
Register your delegation (K1,500/delegate)
Reach out to us: 0779390026, 0963337530, 0954947747, or [email protected].
