Chartered Institute Of Customer Management Zambia - CICM Zambia

The Chartered Institute for Customer Management Zambia (CICM Zambia) is Zambia’s membership driven customer service and call centre organisation dedicated to promote Customer Management as a vital management discipline and develop the professionals and industry to world class standards. CICM Zambia is a renowned credible industry body in partnership with reputable local and international organisat

ions, call/contact center investors, call/contact centre and customer service companies, technological vendor suppliers, local/international customer services/contact centre professional bodies, recruitment agencies and government of Zambia. We built quality partnership and use our operational expertise to create value for our members, partners, stakeholders; industry and country at large. CICM Zambia built quality partnerships and uses its operational expertise to create value for members, partners, stakeholders, industry and country at large. We deliver frontline customer service and call centre events, research, mystery shopping, training and global certification. “There is only one boss, the customer. And he/she can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Fully aware of this CICM Zambia will work tirelessly with various stakeholders to ensure legendary service delivery and to ensure that Zambia remain competitive on the Global landscape. CICM Zambia is dedicated to the professional development of all organisations and individuals in customer service and call centre industry development. Various certification and professional programmes will be offered in partnership with Chartered Institute of Customer Management Global (Cicma Global). CICM Zambian celebrates Zambian Customer Service Week in line with other global organisations every first week of October of each year. A national customer service rewarding system, Customer Service Awards is held each year to reward, honour and inspire excellence in individuals and organisations in both private and public sectors. Exceptional Customer Service has now become a leading component in the mission and vision statements of many organisations. To succeed in these goals, countries, organisations and individuals need to achieve peak levels of performance – that means continually improving and being better in customer services than the competition.