IHM Southern Africa

IHM Southern Africa IHM is committed to improving the living conditions of African communities

IHM Southern Africa joins the nation in congratulating Mr. Hakainde Hichilema on his re-election for a second term as th...
18/08/2026

IHM Southern Africa joins the nation in congratulating Mr. Hakainde Hichilema on his re-election for a second term as the 8th President of the Republic of Zambia.

Congratulations, Your Excellency.

Happy Farmers’ Day!Today, we proudly recognize the unwavering dedication of all farmers who cultivate the soil to ensure...
03/08/2026

Happy Farmers’ Day!

Today, we proudly recognize the unwavering dedication of all farmers who cultivate the soil to ensure food security, sustainable development, and economic growth in Zambia. Your contributions are truly invaluable. Through your resilience and hard work, you nourish communities and form the backbone of our nation’s economy. We celebrate your vital role and remain committed to supporting your continued success.

On 27th July 2026, the Presidential Delivery Unit Zambia (PDU), Ministry of Health Zambia, SMART Zambia - e-Government D...
29/07/2026

On 27th July 2026, the Presidential Delivery Unit Zambia (PDU), Ministry of Health Zambia, SMART Zambia - e-Government Division, and IHM Southern Africa conducted a courtesy call and walkthrough at Chilenje Level 1 Hospital in Lusaka to assess the SmartCare Pro Availability and Access to Medication module, currently under pilot at the facility. The event marked a pivotal milestone in in integrating inventory management into SmartCare Pro, the national Electronic Health Record.

As drug inventory is currently managed through the Electronic Logistics Management Information System (eLMIS), the pilot at Chilenje Level 1 Hospital was initiated to assess SmartCare Pro’s ability to manage inventory functions within a single, unified system, reduce fragmentation and improve medication availability and clinical workflows.

The delegation was led by PDU Delivery Manager - Technology and Innovation Mr. MUPOTA MUCHELEMBA, accompanied by Ministry of Health Director ICT Mr. Andrew Kashoka.

During a meeting with the hospital administrator, represented by the Medical Superintendent and Gynaecologist Dr. Richard Mwila, Mr. Muchelemba highlighted that the core interest was change management, specifically how the facility leadership is supporting the transition from manual paper-based systems to full digital adoption of SmartCare Pro, and the institutional support required for sustained success.

The walkthrough followed a full patient journey, from registration through triage and consultation to the pharmacy and bulk store, providing a live, end-to-end view of the system in operation. At the pharmacy and bulk store, hospital pharmacist Dr. Goodness Ngulube demonstrated the Inventory Services Module’s ability to load stock from the bulk store, track quantities across pack sizes, and display real-time availability to pharmacy staff. This enables drug management directly within SmartCare Pro. The delegation noted one clear opportunity for further development: improving the visibility of available pack sizes to prescribers at the point of care to streamline dispensing workflows between clinicians and pharmacists.

Also present were Ministry of Health Senior ICT Officer for Software and Applications Beenzu C Muleya, PDU Specialist Data Analytics Samuel Kalonde Mutuna, IHM Capacity building and Adoption Manager Machalo Mbale, IHM Learning and Development Specialist Jedidah Millapo, IHM Chief Product Officer Terence Kaite, IHM Senior Software Engineer Gift Mungule, and Chilenje Level 1 Hospital administration representatives

Mr. Muchelemba commended the progress at Chilenje and expressed the PDU’s confidence in the results. The walkthrough confirmed that the SmartCare Availability and Access to Medication module is functional, viable, and ready for the next stage of development and validation.

𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆: 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 & 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗦𝗾𝘂𝗮𝗱 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝘀 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴From 6th to 11th J...
28/07/2026

𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆: 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 & 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗦𝗾𝘂𝗮𝗱 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝘀 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴

From 6th to 11th July 2026, 𝗧𝘂𝗦𝗼 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀’ Infrastructure & Connectivity squad - its network and digital systems engineers participated in a week-long technical training programme covering three specialist areas central to the organization’s network infrastructure function: 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝟰𝗚 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲, 𝗥𝗼𝘂𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘄𝗶𝘁𝗰𝗵𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗨𝗻𝗶𝗙𝗶 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻.

Three of the participants were drawn from Kitwe Teaching Hospital (KTH), Ndola Teaching Hospital (NTH) and Arthur Davison Children’s Hospital (ADCH), as part of TuSo’s commitment to building capacity within government and hospitals under its long-term sustainability plan for the innovations it is implementing. The practical training was designed to strengthen TuSo’s Infrastructure & Connectivity squad in managing, deploying, troubleshooting, and optimizing the digital network infrastructure across supported health facilities. The week was structured across three distinct training modules, each facilitated by a specialist trainer.

The first two days of training, facilitated by 𝗠𝗿. 𝗦𝘁𝗵𝗲𝗺𝗯𝗶𝘀𝗼 𝗗𝗹𝗮𝗺𝗶𝗻𝗶 and coordinated by Quadrupleplay (an authorized Baicells Technologies partner), was focused on 4G Fixed Wireless Access (FWA) Installation and Basic Troubleshooting, covering LTE fundamentals, eNodeB and CPE installation, subscriber provisioning, OMC management, and Tier 1 troubleshooting. This module is directly linked to Zambia’s GovLink Private 4G last-mile connectivity rollout. The team sat a formal certification exam at the close of the module.

Over the next three days, 𝗠𝗿. 𝗧𝗮𝘄𝗮𝗻 𝗧𝗵𝗼𝗻𝗴𝗽𝗼𝗼𝗸 facilitated the MikroTik Certified Network Associate (MTCNA) training which focused on MikroTik routing and switching training. The training provided the team with a broader understanding of the MikroTik operating system and its capabilities. At the end of this training, the team successfully completed the MTCNA examination.

The final day focused on the Ubiquiti Inc. training of UniFi equipment (switches, access points, and network management tools) already deployed across SmartCare facilities. Facilitated by 𝗠𝗿. 𝗧𝗮𝘄𝗮𝗻 𝗧𝗵𝗼𝗻𝗴𝗽𝗼𝗼𝗸, the training covered Cloud Gateways, wireless networks, multi-site management, and security. The UniFi Full Stack Professional (UFSP) certification examination is currently underway.

Owing to this training, TuSo now has 17 Baicells-certified and 17 MikroTik-certified engineers within its Infrastructure & Connectivity squad, with UniFi certifications underway. These certifications significantly strengthen the organization’s capacity to maintain reliable digital connectivity for health facilities nationwide.

On 15 July 2026, IHM Southern Africa was proud to be an invited guest at the official launch of 𝗚𝗼𝘃𝗟𝗶𝗻𝗸 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝟰𝗚. The ...
20/07/2026

On 15 July 2026, IHM Southern Africa was proud to be an invited guest at the official launch of 𝗚𝗼𝘃𝗟𝗶𝗻𝗸 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝟰𝗚. The event was led by the SMART Zambia - e-Government Division and held at Ndola Teaching Hospital, on the Copperbelt.

GovLink is a government-owned digital connectivity network bringing reliable internet to health facilities, schools and public institutions across Zambia, in support of digital health platforms already in use nationwide, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝟮.𝟬, currently being piloted at 𝗡𝗱𝗼𝗹𝗮 𝗧𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹, 𝗔𝗿𝘁𝗵𝘂𝗿 𝗗𝗮𝘃𝗶𝘀𝗼𝗻 𝗖𝗵𝗶𝗹𝗱𝗿𝗲𝗻'𝘀 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹 and 𝗞𝗶𝘁𝘄𝗲 𝗧𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹 and 𝗦𝗺𝗮𝗿𝘁𝗖𝗮𝗿𝗲 𝗣𝗿𝗼, already deployed in over 2,000 health facilities nationwide.

At its core, GovLink connects the institutions hardest to reach and lays the foundation for digital identity, payments and trusted data exchange to run on top of it, with health as the flagship, up to a hundred schools coming online on the Copperbelt, and more public offices to soon follow.

The ceremony was attended by a number of high-level guests, including the Provincial Permanent Secretary and Permanent Secretaries from the Ministry of Health, Ministry of Finance and the National Disaster Risk Management Division. IHM Southern Africa was represented by CEO Mr. Kelvin Sikwibele, joined by several other distinguished guests.

SMART Zambia Institute National Coordinator and Guest of Honour Mr. Percy Chinyama, in a speech delivered on his behalf by Government Chief Technical Officer 𝗠𝘀. 𝗞𝗮𝘀𝗮𝗹𝗶 𝗠𝘂𝘀𝗲𝗻𝗴𝗲, said: "GovLink provides the digital infrastructure needed to modernize service delivery by connecting health facilities, schools, farming communities and other public institutions through a government-owned network."

Ministry of Health Permanent Secretary for Technical Services 𝗗𝗿. 𝗞𝗲𝗻𝗻𝗲𝗱𝘆 𝗟𝗶𝘀𝗵𝗶𝗺𝗽𝗶 captured what the moment means for health: "GovLink is that missing layer. It is the infrastructure that finally sits underneath our digital health investments and lets them do what we always intended." He further stated: "Health is not the whole of this story, but it is the flagship, and today it shows the way."

Permanent Secretary for the Copperbelt Province, 𝗠𝗿. 𝗟𝗮𝘄𝗿𝗲𝗻𝗰𝗲 𝗠𝘄𝗮𝗻𝘇𝗮, said the launch marked "the beginning of our next chapter; a modern, digitally enabled province, ready for the opportunities of the years ahead."

As a delivery partner, IHM Southern Africa, through its technical arm, 𝗧𝘂𝘀𝗼 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀, and in partnership with Quadrupleplay, is proud to support this national effort toward secure, reliable and citizen-centred digital public services.

𝗜𝗛𝗠 𝗦𝗼𝘂𝘁𝗵𝗲𝗿𝗻 𝗔𝗳𝗿𝗶𝗰𝗮 𝗮𝗻𝗱 𝗭𝗮𝗺𝗯𝗶𝗮 𝗣𝗮𝗲𝗱𝗶𝗮𝘁𝗿𝗶𝗰 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝘁𝗼 𝗔𝗱𝘃𝗮𝗻𝗰𝗲 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗖𝗵𝗶𝗹𝗱 𝗛𝗲𝗮𝗹𝘁𝗵On Thursday, 9 July 2026,  ...
15/07/2026

𝗜𝗛𝗠 𝗦𝗼𝘂𝘁𝗵𝗲𝗿𝗻 𝗔𝗳𝗿𝗶𝗰𝗮 𝗮𝗻𝗱 𝗭𝗮𝗺𝗯𝗶𝗮 𝗣𝗮𝗲𝗱𝗶𝗮𝘁𝗿𝗶𝗰 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝘁𝗼 𝗔𝗱𝘃𝗮𝗻𝗰𝗲 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗖𝗵𝗶𝗹𝗱 𝗛𝗲𝗮𝗹𝘁𝗵

On Thursday, 9 July 2026, Southern Africa and the 𝗭𝗮𝗺𝗯𝗶𝗮 𝗣𝗮𝗲𝗱𝗶𝗮𝘁𝗿𝗶𝗰 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗶𝗼𝗻 (𝗭𝗣𝗔) signed a Memorandum of Understanding (MOU), establishing a strategic partnership to strengthen paediatrics and child health through digital innovation.

The agreement brings together IHM's expertise in digital health systems and ZPA's clinical leadership in paediatrics and child health. While the collaboration begins with the development of a neonatal module, it creates a broader framework for co-designing digital solutions that address frontline healthcare challenges and improve child health outcomes.

Opening the meeting, IHM Southern Africa CEO Kelvin Sikwibele reflected on the organization's founding mission: 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗵𝗲𝗮𝗹𝘁𝗵 𝗱𝗮𝘁𝗮 𝗶𝗻𝘁𝗼 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗶𝘀 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲. He explained that IHM's work is guided by three principles: 𝗿𝗲𝗱𝘂𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗯𝘂𝗿𝗱𝗲𝗻 𝗼𝗻 𝗵𝗲𝗮𝗹𝘁𝗵 𝘄𝗼𝗿𝗸𝗲𝗿𝘀, 𝗶𝗺𝗽𝗿𝗼𝘃𝗶𝗻𝗴 𝗽𝗮𝘁𝗶𝗲𝗻𝘁-𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, and 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗺𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀 𝗶𝗻 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀.

ZPA President 𝗗𝗿. 𝗗𝗼𝗻𝗮𝗹𝗱 𝗠𝘂𝗺𝗯𝗮 welcomed the partnership, noting that although resistance to digital technologies has historically been a challenge within clinical practice, involving healthcare workers throughout the design process is essential for successful adoption. He also emphasized the importance of ensuring Zambia's paediatric clinical guidelines are embedded within digital tools.

ZPA Secretary General 𝗗𝗿. 𝗡𝗮𝘄𝗮 𝗞𝗮𝗹𝗶𝗺𝗮 highlighted the need for standardized, user-friendly health information systems, sharing examples of labour-intensive manual record reviews and duplicated reporting processes that could be addressed through better digital solutions.

Providing context for the partnership, IHM's Business Development and Private Partnerships Lead, 𝗗𝗿. 𝗦𝗮𝗺 𝗠𝘂𝘀𝗮𝗿𝗶𝗿𝗶, explained that the MOU extends beyond the neonatal module. It creates opportunities for ZPA clinicians to actively shape future digital health innovations, while enabling IHM to support research, innovation, and grant-hosting initiatives with a digital health focus.

Also in attendance were ZPA representatives 𝗠𝘀. 𝗣𝗮𝘁𝗿𝗶𝗰𝗶𝗮 𝗡𝗴𝗼𝗺𝗮, 𝗠𝗿. 𝗙𝗿𝗲𝗱𝗿𝗶𝗰𝗸 𝗧𝗲𝗺𝗯𝗼, and 𝗗𝗿. 𝗚𝗮𝗲 𝗠𝘂𝗻𝗱𝘂𝗻𝗱𝘂, alongside IHM representatives Patrick Banda Jr., Lissa Ngenda Mwenda, and 𝗡𝗮𝗺𝗮𝗸𝗮𝘂 𝗦𝗶𝘁𝘄𝗮𝗹𝗮.

The partnership represents a significant step toward strengthening digital child health in Zambia while contributing to 𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗚𝗼𝗮𝗹 𝟯: 𝗚𝗼𝗼𝗱 𝗛𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗪𝗲𝗹𝗹-𝗕𝗲𝗶𝗻𝗴. As Dr. Sam Musariri observed, "Building country-led, sustainable digital health solutions is how global commitments move from policy into practice, and partnerships like this are where that journey begins."

Happy Unity Day! As we celebrate our solidarity today, let us remember that it is the rich cultural diversity of our man...
07/07/2026

Happy Unity Day!

As we celebrate our solidarity today, let us remember that it is the rich cultural diversity of our many ethnic communities that defines the true essence of Zambia’s peace and unity.

Together, by embracing our differences and standing as “One Zambia, One Nation,” we can build a brighter future for generations to come.

Happy Unity Day!

Happy Heroes Day!Today we would like to pay tribute to the heroic men and women who fought for Zambia’s independence and...
06/07/2026

Happy Heroes Day!

Today we would like to pay tribute to the heroic men and women who fought for Zambia’s independence and laid the foundation for our national unity. As we celebrate their courage and selfless sacrifices, we remain inspired to champion the spirit of unwavering resilience as we embody the great KK’s legacy: “One Zambia, One Nation.”

𝗛𝗶𝗴𝗵-𝗟𝗲𝘃𝗲𝗹 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗭𝗮𝗺𝗯𝗶𝗮’𝘀 𝗔𝗡𝗖/𝗣𝗠𝗧𝗖𝗧 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗼𝗱𝘂𝗹𝗲On 9 June 2026, the Ministry of Health Zambia's Per...
26/06/2026

𝗛𝗶𝗴𝗵-𝗟𝗲𝘃𝗲𝗹 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗭𝗮𝗺𝗯𝗶𝗮’𝘀 𝗔𝗡𝗖/𝗣𝗠𝗧𝗖𝗧 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗼𝗱𝘂𝗹𝗲

On 9 June 2026, the Ministry of Health Zambia's Permanent Secretary for Technical Services, Dr Kennedy Lishimpi, convened a high-level meeting to review findings from the 𝗡𝗔𝗠𝗔𝗜 𝘀𝘁𝘂𝗱𝘆, an ANC digitization pilot conducted across 14 facilities in Eastern Province, and how those findings have informed the development of the ANC/PMTCT module now being integrated into , Zambia's national Electronic Health Record (EHR) system.

The session brought together the Ministry of Health, WHO, Population Council, Blue Code Systems, UNFPA, and IHM Southern Africa to answer a critical question: Does the clinical guidance work where it matters most: in the hands of nurses and midwives delivering care? Additionally, it was convened to examine how the findings from the NAMAI app have successfully transitioned into the improved ANC/PMTCT module now integrated into the national system.

Built from WHO SMART Guidelines and Digital Adaptation Kits (DAKs), the module transforms global clinical guidance into real-time decision support at the point of care. It represents the convergence of research, policy, and Zambia’s commitment to reducing maternal and newborn mortality.

IHM Southern Africa’s Clinical Informatics Specialist, Kuwani Banda, demonstrated the module’s core capabilities, including:

1️⃣ Guided ANC workflows aligned to national protocols, ensuring no critical assessment or test is missed.
2️⃣ Automated danger-sign detection that flags risks such as hypertension, bleeding, and indicators of pre-eclampsia, prompting timely intervention.
3️⃣ Real-time clinical decision support that generates recommendations based on patient data, including prompts for iron and folic acid supplementation, tetanus vaccination, HIV and syphilis testing, malaria prevention, and calcium supplementation for mothers at risk of pre-eclampsia.
4️⃣ Integrated PMTCT and PrEP workflows that support HIV screening, maternal ART management, and HIV prevention services within routine antenatal care.

Dr. Lishimpi described the initiative as groundbreaking and catalytic, outlining plans for national scale-up through a full ANC Module launch in July 2026 across all 2,054 health facilities using SmartCare Pro.

This is the DAK journey translated into practice: clinical guidance converted into digital logic, embedded within a live national health system, and validated at the highest level of government.

As Southern Africa, we remain committed to supporting the Ministry of Health in building digital health solutions that strengthen service delivery, improve clinical decision-making, and contribute to better health outcomes for mothers and children across Zambia.

25/06/2026

𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝗜𝗛𝗠𝗲𝗿𝘀: 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸

Every day, healthcare workers across Zambia rely on digital systems to access patient information, capture clinical data, and deliver care. The 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 Team helps keep these systems available, reliable, and responsive, allowing healthcare workers to focus on patient care.

Operating under 𝗧𝘂𝗦𝗼 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 (𝗧𝘂𝗦𝗼 𝗕𝗗), the technology and digital solutions division of 𝗜𝗛𝗠 𝗦𝗼𝘂𝘁𝗵𝗲𝗿𝗻 𝗔𝗳𝗿𝗶𝗰𝗮, the team provides technical support, incident management, network monitoring, and service assurance for and other digital health platforms.

The team proactively monitors system performance and network availability, identifying and resolving issues before they disrupt service delivery. Through timely incident management and coordinated technical support, they help minimize downtime and ensure healthcare workers remain connected to the digital tools they depend on.

More than a support function, the Service Desk is the operational hub that keeps SmartCare Pro and related digital services running smoothly, helping ensure uninterrupted healthcare delivery across the country.

In this first edition of our “𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝗜𝗛𝗠𝗲𝗿𝘀” series, we shine a spotlight on the team providing this technical support:

1️⃣ Mary Mwelwa Katongo – Service Desk Officer
2️⃣ Ivan Kamangala — Service Desk Officer
3️⃣ Jenia Kakubo — Service Desk Officer
4️⃣ Kabo Mulenga — Service Desk Intern
5️⃣ Purity M Hakas — Service Desk Intern
6️⃣ Derrick Soza — Service Desk Intern
7️⃣ Taonga Phiri — Service Desk Intern
8️⃣ Ackson Banda — Service Desk Intern

𝗠𝗲𝗲𝘁 𝘁𝗵𝗲 𝗜𝗛𝗠𝗲𝗿𝘀 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘃𝗶𝗱𝗲𝗼 👇

Address

Quantum Office Park, Ground Floor, 699/100
Lusaka
10101

Opening Hours

Monday 07:30 - 17:00
Tuesday 07:30 - 17:00
Wednesday 07:30 - 17:00
Thursday 07:30 - 17:00
Friday 07:30 - 13:00

Alerts

Be the first to know and let us send you an email when IHM Southern Africa posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to IHM Southern Africa:

Shortcuts

Share