How We Work
Our method is to make temporary shelter, rehabilitation opportunities, social welfare services, family reunification services, physical care and support available to adult people living on the streets who are committed to reintegration. The process of getting a person back to their loved ones usually involves introducing them to a shelter like the Haven. In addition the fieldworker eng
ages with property owners, business and the City to reduce the “bed space” on our streets. The fieldworker’s role is to actively encourage and create the opportunities for the Homeless person to get back to their loved ones and family. They do this by:
Logging the person on the relevant City database of homeless people. Using whatever contact details they have to find the person’s family. Making contact with the family to find ways to get the person back to them. Making travel arrangements depending on the availability of funds. Ensuring the person gets to the train or bus station. Calling the family the following day to ensure that their loved one has arrived and is safe. Deregistering the person from the City’s database. The Haven sees its Vision and Mission as starting well outside the boundaries of its Shelters. SOCIAL WORK
We are only able to help a homeless person on his journey ifs/he wants to work on getting to a home. The Haven employs social workers to undertake an in depth assesment and help the homeless person construct a personal development plan (PDP). The PDP requirements will indicate that needs to be done and for how long the temporary shelter is necessary in order for the client to succesfully complete the requirements in the PDP. From this moment the guest is regarded as a client of The Haven. Progress is measured regulalrly and the PDP adjusted if neccessary. The shelter manager is responsible for administration, hospitality, good order and arrangements with respect to work opportunities and the clients exit from The Haven.
