Ward 104 - Ekurhuleni

05/06/2026

The daily reality of life

05/06/2026

24/05/2026

16/05/2026

DA warns residents of scammer posing as a councillor
By Ald. Tracey Lourenco, DA City of Ekurhuleni Ward 104 Councillor

Date: 16 May 2026
Release: Immediate

The Democratic Alliance (DA) urgently warns residents of Ward 104, and the broader Ekurhuleni community, of an emerging scam in which individuals are fraudulently impersonating Alderman Tracey Lourenco’s cell phone number to target unsuspecting members of the public.

While the full details of the scam are still being established, the DA has already engaged with Norkem Park SAPS, who are actively investigating the matter to determine how the number is being used and to identify those responsible.

It is important to note that scammers are increasingly impersonating public representatives, whose contact details are publicly available, in an attempt to lend credibility to their schemes.

This represents a dangerous escalation in criminal activity targeting ordinary residents, and the DA calls on the community to remain vigilant.

Residents are strongly cautioned to treat any unsolicited communication requesting money or personal information with extreme suspicion, regardless of whether it appears to come from a known or trusted contact.

A Councillor will never ask for personal or banking details.

Anyone who is contacted should verify information independently and contact their bank as well as SAPS.

These criminal syndicates are operating within our communities, and it is only through collective alertness and proactive action that residents can protect themselves and their neighbours from falling victim.

The DA will provide updates as more information becomes available.

Media Enquiries:

Ald. Tracey Lourenco
DA City of Ekurhuleni Ward 104 Councillor
082 451 2255

27/04/2026

11/02/2026

Here’s a clear breakdown of typical roles and responsibilities for that position in the context of Ekurhuleni:

🧑‍💼 1. Frontline Service Delivery

• Oversee and manage customer care centres — these are one-stop spots where residents can pay bills, lodge complaints, ask questions about services, and get municipal information. 
• Make sure that customer enquiries and complaints are handled professionally, fairly, and timeously. 

📞 2. Customer Interaction & Issue Resolution

• Act as a key contact point for escalated service delivery problems that frontline staff can’t immediately resolve.
• Track problems through to resolution, including referring issues to the right municipal departments (like water, electricity, roads) and following up. 
• Ensure a 24/7 call centre and other communication channels respond accurately and respectfully to residents’ needs. 

📊 3. Monitoring Service Delivery Standards

• Monitor how other parts of the municipality perform against agreed service standards and ensure compliance with Ekurhuleni’s Customer Services Charter and public service principles (like Batho Pele — “people first”). 
• Report on trends in complaints or service failures to help improve city services over time.

🤝 4. Stakeholder and Community Engagement

• Engage with ward councillors, community leaders, NGOs, and other stakeholders to understand community needs and priorities. 
• Feedback regularly to communities about planned projects or service improvements. 

🧠 5. Strategic and Operational Management

• Develop and implement operational processes and customer care policies to improve service delivery. 
• Manage and mentor customer care staff, ensuring they provide quality service and uphold municipal standards. 
• Ensure governance and risk controls are in place within the customer care function. 

📈 6. Reporting & Continuous Improvement

• Maintain accurate records of customer interactions, complaints, and outcomes to inform decisions and strategy.
• Use feedback to recommend improvements to services and processes, helping the municipality become more responsive and effective. 

⸻

🏛️ How This Fits in Ekurhuleni’s Broader Service Goals

In Ekurhuleni, customer care is part of a larger Service Delivery Coordination Department whose goal is to ensure services across the city are efficient, effective, consistent, and customer-centred. 

This means the Customer Care Manager works closely with other departments and leaders to help the city deliver on its promise of quality municipal services — from fixing potholes to answering billing questions and solving service disruptions. 

09/02/2026

💙 Dear DA members and public representatives,

Here are some of the top stories to share, use the links and reshare the posts directly from your own Facebook profile.

Help us spread the DA message to all the corners of the country🚀.

🧫🧪 For the first time in over 20 years, South Africa is manufacturing vaccines against Foot-and-Mouth Disease locally.

🔗:
https://www.facebook.com/reel/905567912189882

📣 The DA has taken two more wards from the ANC!

🔗:
https://www.facebook.com/photo/?fbid=1245039691147647&set=a.231545489163744

🔴 DA acting against ghost salaries.

🔗: https://www.facebook.com/photo?fbid=1248335200818096&set=a.231545502497076

🛑 Did you know that the public service may be losing more than R3.9 billion annually to ghost workers?

The DA is acting against ghost salaries! In DA-led governments, payroll data is cross-checked, and your public money is protected.

The DA is getting municipalities working!

24/01/2026

😡HAS YOUR POWER BEEN OFF FOR *MORE THAN 24 HOURS?*

That is illegal, and you can fight back! Add your voice to the fight - write a formal complaint to NERSA! 💪

Follow this link:

This form is for residents of the City of Ekurhuleni whose electricity supply was not restored within the required 24 hours, as stipulated by the National Energy Regulator of South Africa (NERSA) under the NRS 047/2019 Quality-of-Service standards. Your complaint will be submitted to NERSA as part o...