24/08/2026
FOR IMMEDIATE RELEASE:
24 AUGUST 2026
38% REPORT NO CONTACT WITH WARD COUNCILLORS AS CRA SURVEY EXPOSES NORTH WEST ACCOUNTABILITY GAP
Civic Root Advocacy’s (CRA) Citizen Well-being Survey has revealed a concerning disconnect between communities and local government in the North West Province, raising serious questions about councillor accessibility, public participation and the delivery of basic services.
The survey was conducted as part of CRA’s ongoing Local Democracy Accountability (LDA) Initiative during ward-level community engagements across three districts in the province. It examined the frequency of engagement between residents and ward councillors, community knowledge of ward committees, access to basic services and electoral participation.
The findings reveal a significant accountability gap. Only 12% of participants reported frequent engagement with their ward councillors over the past five years, while 38% said they had never engaged with their ward councillor since the 2021 Local Government Elections.
Access to basic services also emerged as a major concern, with 41% of participants reporting inadequate access to essential services and infrastructure, including water, electricity, refuse removal, healthcare and proper roads.
These findings point to more than a service-delivery problem. They highlight a weakening relationship between citizens and the local democratic institutions intended to represent them. When residents have limited access to both essential services and their elected representatives, public confidence in local government is placed under increasing strain.
Local democracy cannot begin and end at the ballot box. Ward councillors must remain visible, accessible and accountable to communities throughout their term of office. Municipalities must similarly ensure that ward committees and other public participation mechanisms function as meaningful channels through which residents can influence decisions affecting their communities.
As South Africa moves towards another local government election cycle, communities should not only become visible to political parties when votes are required. Public representatives must be present and accountable between elections, not only during election campaigns.
Through the Local Democracy Accountability Initiative, Civic Root Advocacy will continue strengthening civic participation and citizen-led accountability while using the findings of the Citizen Well-being Survey to engage municipalities, public representatives and other relevant institutions in the North West. - End
Issued by:
Siyabulela Jentile,
Executive Director - Civic Root Advocacy