Customer Experience South Africa

12/05/2026

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗶𝘀𝗻’𝘁 𝗱𝗿𝗶𝘃𝗲𝗻 𝗯𝘆 𝗹𝗼𝗴𝗶𝗰 𝗮𝗹𝗼𝗻𝗲?

Join us for our next CXSA XTalk with 𝗠𝗼𝗻𝗶𝗸𝗮 𝗝𝘂𝘀 as we unpack the hidden role of perception, neuroscience, and human behaviour in shaping customer experience.

With over 15 years in leadership and psychology, Monika brings a unique perspective on why customers think, feel, and respond the way they do, and what that means for CX professionals.

* Perception
* Behaviour
* Decision-making
* The customer you can’t see

📅 13 May 2025
⏰ 17:30 – 18:30
💻 RSVP- https://www.cxsa.org.za/event-details/xtalk-the-customer-you-cant-see-perception-neuroscience-and-the-hidden-drivers-of-every-experience/form

02/04/2026

✨ 𝗖𝗫 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 - 𝗪𝗶𝗻𝗻𝗲𝗿𝘀 𝗔𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗱 ✨

Firstly, our sincere apologies for the delay in announcing this round’s winners.

The response was incredible, with a flood of powerful nominations that truly reflect the depth of CX talent across Africa.

In fact… what we thought would be a simple selection process turned into days of careful reading, reflection, and deliberation. Choosing was not easy, because every story mattered.

But after much consideration, we are proud to recognise this round’s CX Excellence Champions:

🌟 𝗬𝗮𝗻𝗴𝗮 𝗠𝗮𝗱𝗶𝗸𝗶𝘇𝗲𝗹𝗮 𝗞𝗮𝗯𝗮𝗻𝗴𝗮
Driving CX as a strategic capability across complex, diverse African markets; with clarity, empathy, and long-term impact.

🌟 𝗔𝗻𝗻𝗮-𝗟𝗲𝗲 𝗗𝗼𝘀 𝗦𝗮𝗻𝘁𝗼𝘀 (𝗠𝗕𝗔)
Leading with heart and consistency, embedding a true “Customer First” culture through hands-on leadership and care.

🌟 𝗣𝗮𝘂𝗹𝗶𝗻𝗲 𝗥𝗮𝗻𝗱𝗹𝗲𝘀
Delivering deeply human, personalised service; building trust, loyalty, and meaningful customer relationships every day.

To every single person who was nominated, thank you. Your work is seen, valued, and shaping the future of experience across our continent. 🩷💜🧡

📣 The next round of nominations will be opening soon, so keep an eye out and get ready to recognise your CX champions!

Let’s continue to celebrate and elevate CX excellence in Africa.

17/03/2026

Last chance to register for tomorrow!

CXSA brings you a rare opportunity to attend a FREE event learning from one of the world's most in-demand award-winning Transformation and Experience Management masters - globally sought after speaker, lecturer, author, news commentator, social ethics champion.

This interactive session allows you to delve into the mindset, design principles, and ethical architecture needed to build CX that is resilient, human-centred, and future-ready.

17/03/2026

Last chance to register for tomorrow!

CXSA brings you a rare opportunity to attend a FREE event learning from one of the world's most in-demand award-winning Transformation and Experience Management masters - globally sought after speaker, lecturer, author, news commentator, social ethics champion.

This interactive session allows you to delve into the mindset, design principles, and ethical architecture needed to build CX that is resilient, human-centred, and future-ready.

Topic: CX and Democratized Intelligence: Leapfrogging, Sidestepping and Navigating
Date: Wednesday, 18 March 2026
Time: 17:30 – 18:30
Click here to RSVP:
https://www.cxsa.org.za/event-details/xtalk-cx-and-democratized-intelligence-leapfrogging-sidestepping-and-navigating

Speaker: Qaalfa Dibeehi Topic: As intelligence becomes democratized across people, systems, and AI, the foundations of Customer Experience are being rewritten. We explore how CX leaders can leapfrog outdated models, sidestep legacy constraints, and navigate the rise of agentic personas, embodied ser...

13/03/2026

Join us for our next XTalk:
Topic: CX and Democratized Intelligence: Leapfrogging, Sidestepping and Navigating
Date: 18 Mar 2026
Time: 17:30 – 18:30

Click here to RSVP:
https://www.cxsa.org.za/event-details/xtalk-cx-and-democratized-intelligence-leapfrogging-sidestepping-and-navigating/form

As intelligence becomes democratized across people, systems, and AI, the foundations of Customer Experience are being rewritten.

Quaalfa will share how CX leaders can leapfrog outdated models, sidestep legacy constraints, and navigate the rise of agentic personas, embodied service roles, and intelligence‑driven organizations.

We examine the mindset, design principles, and ethical architecture needed to build CX that is resilient, human‑centred, and future‑ready.

Understanding what “democratized intelligence” means for CX

Leapfrogging KPIs to KEIs

Sidestepping legacy limitations through embodied CX design

Navigating organizational intelligence toward consciousness

19/02/2026

A week ago, we gathered for our 𝗟𝗼𝘃𝗲 𝗮𝘁 𝗙𝗶𝗿𝘀𝘁 𝗖𝗫 𝗲𝘃𝗲𝗻𝘁 and what a special evening it was 🩷

An evening filled with meaningful networking, powerful storytelling, laughter, and genuine warmth.

There’s something different about being in a room with people who truly care about customer experience; not just as a discipline, but as a way of showing up.

We’ve shared a few reflections from the night, along with some moments captured on camera 📸

If you’ve been thinking about joining a CXSA event… consider this your sign.

Missed this one? Don’t miss the next.
The magic happens in the room ✨

18/02/2026

Excellence in Customer Experience doesn’t happen by accident, it’s driven by individuals who consistently choose to go the extra mile.

Do you know someone who lives and breathes CX?
Someone who turns moments into meaningful experiences?

Now is your opportunity to recognise them.

⏰ Nominations for this round close 20 February.

🔗 Submit your nomination today:
survey.zohopublic.com/zs/i9D5sW

Let’s celebrate the CX stars who are shaping experiences across our community. 🌟

17/02/2026

𝗪𝗲 𝗼𝗳𝘁𝗲𝗻 𝘀𝗮𝘆 𝗖𝗫 𝗶𝘀 𝗮 𝘃𝗮𝗹𝘂𝗲 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗲𝗻𝗴𝗶𝗻𝗲, 𝗯𝘂𝘁 𝗰𝗮𝗻 𝘄𝗲 𝗽𝗿𝗼𝘃𝗲 𝗶𝘁?

Last time, we unpacked the 𝘦𝘤𝘰𝘯𝘰𝘮𝘪𝘤𝘴 𝘰𝘧 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 and the link between customer value and shareholder value. Tomorrow, we move from explanation to demonstration.

Join Gary Cook and Debi Potgieter, CCXP, ACXP®, CCCX as they open the CX Scorecard live and show how experience becomes measurable business performance.

📅 18 February
⏰ 17:30–18:30

🔗 Link to register: https://www.cxsa.org.za/event-details/xtalk-when-cx-speaks-executive-it-becomes-non-negotiable

Less theory. More tangibility.

05/02/2026

Exciting news for South Africa's CX community! The CXSA Marketplace is now open for listings.

Are you a corporate CXSA member offering innovative CX solutions, tools, or services? This is your opportunity to showcase your organisation and connect with businesses actively seeking to elevate their customer experience.

Why list?

1 - Increased visibility within the CX ecosystem
2 - Direct access to decision-makers
3 - Position your brand as a trusted CX partner

Ready to get discovered? Link in comments!

04/02/2026

𝗪𝗵𝗲𝗻 𝗖𝗫 𝗦𝗽𝗲𝗮𝗸𝘀 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲, 𝗜𝘁 𝗕𝗲𝗰𝗼𝗺𝗲𝘀 𝗡𝗼𝗻-𝗡𝗲𝗴𝗼𝘁𝗶𝗮𝗯𝗹𝗲

Customer Experience only becomes a priority when it’s understood in executive language; commercial, measurable, and actionable.

This X Talk is the second instalment in our CX Scorecard series and takes the conversation from concept to real-world application.

In this session, we will:
- Walk through a live Power BI demo of the CX Scorecard and Intelligence Centre
- Show how CX data connects to operational and financial decision-making
- Unpack how the scorecard can be used, implemented, and embedded in practice
- Open the floor for a live Q&A, giving you the opportunity to ask specific questions related to your organisation, use case, or challenges

📅 Wednesday 18 February
⏰ 17:30 SAST

Missed the first session?

No problem. We’ll provide a high-level recap, and a recording can be shared on request.
👉 Please DM us if you’d like access.

📌 Booking is essential
Secure your spot via the CXSA website
🔗 https://www.cxsa.org.za/event-details/xtalk-when-cx-speaks-executive-it-becomes-non-negotiable

This session is designed for CX leaders, practitioners, and executives who want to stop selling CX and start proving its value.