LSNTAP

05/08/2026

What does the future of pro bono and legal aid collaboration look like?

In the latest episode of Conversations with LSNTAP, I sit down with Stacy Zinken of Paladin
to discuss technology, access to justice, pro bono engagement, and the evolving relationship between legal aid organizations and innovative legal tech platforms.

This episode explores how thoughtful technology implementation can help expand access to legal services while supporting the people doing the work every day.

🎧 Watch here:

What role can technology play in strengthening pro bono work and expanding access to justice?In this episode of Conversations with LSNTAP, Shellie Reid talks...

04/22/2026

🚀 New free resource for legal aid organizations: the LSNTAP AI Use Policy Builder is here.

Building an AI policy from scratch is a challenge many organizations don't have the bandwidth for — but going without one isn't an option. Our new Policy Builder walks you through 13 key policy sections, lets you choose your organization's stance and preferred length for each, previews the clause language in real time, and generates a complete, ready-to-use document in minutes.

Whether your organization is just starting to think about AI governance or ready to formalize existing practices, the Policy Builder gives you an expert-informed starting point you can tailor to your own culture and risk tolerance.

✅ Free to use
✅ No login required
✅ Covers data protection, acceptable use, oversight, disclosure, enforcement, and more
✅ Printable and copyable output

Try it now at lsntap.org/tools-resources/toolkits/ai-policy-builder

Empowering Legal Aid with Technology Legal Services National Technology Assistance Project About Us Join The ListServ The LSNTAP email list is a vibrant and invaluable resource for members of the legal aid community. Join and gain access to a diverse network of legal aid practitioners, IT profession...

07/25/2025

For the latest Conversations with LSNTAP episode, Shellie recently sat down with Pegeen and Dave Turner to talk about Lexopulus and how they want to upgrade the intake process for public‑interest legal organizations. Watch the whole episode:

07/21/2025

Join us on Wednesday, July 23rd from 3-4 pm Eastern Time for Staffing, Caseloads, & Evaluations: A Community Conversation. This will be an open forum exploring how legal aid organizations are navigating the complex relationship between staffing levels, caseload demands, and staff evaluations. This session will provide space for staff and administrators to share experiences, challenges, and creative solutions around workload management, performance metrics, and workforce sustainability. Whether you're grappling with burnout, restructuring teams, or rethinking evaluation practices, this conversation is designed to surface ideas, build community, and support more balanced, effective legal aid workplaces.
Register to attend: https://us02web.zoom.us/meeting/register/DCh1RKrkRiKP71MjkVgYwA

07/08/2025

Today, we released the introduction and first module of the 2025 Data Management & Visualization Toolkit, a free, practical video series designed to help legal aid professionals take control of their data—no technical background required. Kicking off with an introductory video and the first of six core modules, the series follows the fictional staff of Misty Meadows Legal Services as they embark on a journey to improve how they collect, manage, and use their data. New videos will be released every two weeks until all 6 modules are available. Visit our news section for the full press release and link to the series.

The Data Management & Visualization Toolkit is a step-by-step video series designed to help legal aid professionals improve how they collect, manage, and use data. Featuring the fictional Misty Meadows Legal Services, each video offers practical, beginner-friendly guidance—from standardizing intak...

05/20/2025

There is still time to register for our Afternoon of AI programming happening on Zoom today from 1-5 pm EDT. We have a stellar lineup of sessions and we invite you to come and go as your schedule allows. Full details and registration are available on our website:

Join us on May 20th for an afternoon of programming focused on artificial intelligence and large language models. Programming will begin at 1 pm EDT and continue until 5 pm EDT.

05/09/2025

FOR IMMEDIATE RELEASE

New Readability Resource Helps Legal Aid Organizations Improve Accessibility of Public Materials

Washington, D.C. — The Legal Services Corporation’s (LSC) Model Practices & Innovation (MPI) Office of Training and Technical Assistance, in collaboration with the Legal Services Technology National Assistance Project (LSNTAP), has released a new resource to help legal aid organizations improve the clarity and accessibility of their written materials.

The “5 Tips for Resource Readability” infographic and accompanying text version offer practical guidance to ensure that public-facing content is understandable, inclusive, and user-friendly—especially for individuals with disabilities or lower literacy levels. The tips focus on paragraph structure, heading use, appropriate font selection and sizing, and writing at a 6th–8th grade reading level.

“Clear communication is a cornerstone of access to justice,” said B Petersen, Training and Technical Assistance Writer and Content Editor at LSC. “This resource provides simple, actionable steps that legal aid organizations can take to make their materials more accessible to the communities they serve.”

The infographic provides a visually engaging summary of best practices, while the text version ensures compatibility with screen readers and offers a flexible format for printing, training, or internal reference. Together, these formats demonstrate that accessibility and visual design are not mutually exclusive.

“This resource also serves as a model for how infographics can be used effectively and inclusively,” said Shellie Reid, Manager at LSNTAP. “By pairing visual tools with accessible formats, we can reach broader audiences without sacrificing usability.”

Legal aid organizations are encouraged to use and share this resource as part of their ongoing efforts to improve communication, promote equity, and serve clients more effectively.

Access the Resources:
Infographic: https://www.lsntap.org/tools-resources/articles/five-tips-resource-readability
Text Version: https://www.lsntap.org/tools-resources/articles/five-tips-resource-readability

05/06/2025

Managing projects is a balancing act. Project leaders must remain focused on the project goal while continuing to listen to and integrate the voices of both customers and project team members. Juggling these sometimes disparate perspectives, needs, and wants can be challenging.

Join us on May 13 at 1 pm EDT as Jeffrey Russell of Russell Consulting, Inc. leads us through questions such as the following:
-What actions will strengthen your partnership with team members and stakeholders?
-What steps can you take to create greater transparency in your project’s deliverables
and processes?
-How can your project enhance its credibility, respect, and authority with key
stakeholders?

For full details and to register, please visit the event page on our website:

Learn strategies to strengthen project partnerships, boost credibility, increase transparency, and gain stakeholder respect while balancing team and customer needs.

04/13/2025

Research shows that reactions to stress, scarcity, and trauma can alter cognitive processes such as memory, attention, planning, and decision making. This impacts how easily people can find information and complete tasks online, so it is critical to consider the impacts of trauma when designing public-facing legal tech tools.

On Tuesday, April 15th at 3 pm EDT, Sarah Mauet and Cayley Balser will delve into designing trauma informed ethical justice tech.

This workshop will:

-explain the practical continuum from trauma-awareness, through trauma-sensitive and trauma-informed, to trauma-responsiveness to help participants understand where they and their organizations currently operate and how to progress towards a trauma-responsive approach to legal services.

-introduce the ethical tech framework that Innovation for Justice uses to design trauma-informed tech tools that are accessible, usable, and useful for real people.

-address the impacts of trauma exposure response and self-care strategies for people working in legal tech design.

Participants will leave this session with a better understanding and an actionable tool kit for implementing trauma-informed research, ethical tech design, and self-care approaches in their own work.

This session is designed for anyone with interest or experience in justice focused UX-design. No previous experience or skills required.

Registration is required:

Welcome! You are invited to join a meeting: Designing Trauma Informed Ethical Justice Tech. After registering, you will receive a confirmation email about joining the meeting.