04/20/2026
A few of the volunteers I have a pleasure of working with. We can always use more. Join us!
A home fire can be devastating, and in the days that follow, families are often left navigating shock, loss and the overwhelming question of what now?
That’s where Red Cross recovery casework volunteers like Lettice Brown, Barb Keffer and Laura Martin step in.
Each comes from a different background, but they share a common role: walking alongside families after a home fire or local disaster and helping them take their first steps forward.
“Many times, people are traumatized and don’t know where to start,” says Barb. “We help them build that first plan — and bring the calm, as we like to say.”
That calm can mean finding a safe place to stay, replacing basic necessities, or simply listening to someone who has just lost everything.
“After I introduce myself on a call, the first thing I ask is, ‘How are you?’” Laura says. “We’ll get to what you need in a minute—but how are you?”
Lettice knows how paralyzing those moments can feel. “Sometimes people are just stuck,” she says. “They don’t know what to do first or where to go. We’re there to guide them through that process and figure it out together.”
For Laura, volunteering is deeply personal. Her grandfather survived World War II in Italy after escaping a concentration camp and being guided to the Red Cross—an act of kindness that saved his life. Today, Laura pays that forward by helping families when they’re at their most vulnerable.
Beyond supporting people after disasters, Barb, Lettice and Laura also mentor new Red Cross volunteers, passing on skills, compassion and confidence—so help is always there when it’s needed most.
During National Volunteer Week, we’re especially grateful for volunteers like Lettice, Barb, and Laura—Thank you for being the calm in a crisis. We're so lucky you're on our team! ❤️