06/03/2026
UPS Teamsters from the White River Junction Facility met in the parking lot to discuss and object to poor management, retaliation, unsafe working conditions and excessive dispatch. The recent reduction in the workforce has left the drivers gobsmacked.
Many of the drivers we spoke with described a dispatcher who might as well be the Easter Bunny, is never seen at the facility and totally unreachable. They are sending multiple trucks to the same location and having routes hopscotch each other all day while never seeming to fix any issues. The drivers described a vacuum of leadership, where local supervisors would shrug and tell people that they lacked authority to fix problems, but many of the workers have seen their terminal manager less than five times over the last year. No person at the terminal was able to state affirmatively the last time they had seen their terminal manager in person.
UPS dispatching skill has deteriorated noticeably during the years following the pandemic, and the recent cuts have exposed how bad it has really gotten. Drivers are even making claims that night sort supervisors are hiding sort time as car wash time and not washing trucks, a complaint that seemed pretty legitimate at least from a dirty truck stand point.
Workers are standing up against a policy of retaliation where complaints lead to more retaliation by filing complaints with the state, NLRB and by filing article 37 grievances, and they are saying enough. They are sick of a atmosphere of retaliation where management has no respect for their time or safety. Management cannot even manage to fill in potholes in the walk path, a yearly occurrence at this point.
It is time to get back to basics instead of focusing on how to retaliate against drivers the next day, maybe work on putting together a great dispatch? Maybe pretend there is a supervisor on car on every route, every day? That usually cleans things up. A little less stalking when drivers tell on roads that the dispatch needs fixing, and a little more fixing might just do the trick, if only the dispatcher was ever there to receive the information from the drivers and on roads. The only thing dumber than the dispatch is the reasons given for the 'working terminations' and discipline:
(Not an exhaustive list) Lunch box on the top shelf, Lunch box on the middle shelf, following ORION too closely, asking when grievances will be paid, calling out when their kid is having surgery, refusing to hold a supervisor's hand, beeped the horn, but not loudly enough etc. Absolute waste of time.
UPS used to be managed smarter than this.