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National Association of Healthcare Access Management (NAHAM)

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National Association of Healthcare Access Management (NAHAM)

NAHAM is the leading resource in Patient Access Services.

We establish best practices and subject matter expertis and provide an array of networking, education, and certification opportunities.

06/17/2026

Continue your CHAA certification journey with NAHAM CHAA Preparation Short Course Two on July 18 at 11 a.m. ET.

This half-day program explores key pre-arrival and arrival functions that shape the patient experience, including scheduling, patient check-in, customer service, information systems and patient and family engagement.

Earn up to 5 contact hours while strengthening your understanding of essential Patient Access workflows. https://learn.naham.org/products/chaa-preparation-short-course-two?packages%5B%5D=254083&in_package=254083&sort_by=package_order&ref=package&ref_id=254083

06/16/2026

What do hospitals have in common with Disney and Chick-fil-A? Not enough, argues Susan Milligan, CHAM, CRCR, in her 2026 Doris E. Gleason Publication Award–winning article. “Disney’s attention to joy and Chick-fil-A’s mastery of service show that efficiency and empathy aren’t mutually exclusive — they’re amplifiers,” and hospitals would be well-served to implement some of their strategies to create a smoother, more compassionate experience. https://www.naham.org/page/Connections2026DorisEGleasonPublicationAwardWinner

06/15/2026

Stay informed on the regulatory issues shaping Patient Access.

NAHAM’s Regulatory Resources Center provides key guidance and timely updates to help you navigate the evolving healthcare landscape, including the No Surprises Act, federal policy updates, prior authorization initiatives and more.

Access trusted insights and tools to support compliance and stay ahead of change.
https://www.naham.org/page/RegulatoryResources

06/10/2026

Build confidence. Strengthen your foundation. Get exam-ready.

Join NAHAM for CHAA Preparation Short Course One on July 11 at 11 a.m. ET.

This focused, half-day session covers key Patient Access fundamentals, including:
📊 Revenue cycle operations
📜 Regulatory compliance
🧩 Resource management
🗂️ Pre-registration & registration processes

Earn up to 4 contact hours and move forward in your CHAA certification journey with clarity and confidence. https://learn.naham.org/products/chaa-preparation-short-course-one?packages%5B%5D=254083&in_package=254083&sort_by=package_order&ref=package&ref_id=254083 -product_tab_overview

06/09/2026

Red light, green light, yellow light? Finding the right time and tone to have a conversation about healthcare bills puts everyone more at ease, writes Susan Milligan, CHAM, CRCR. Recognizing the moment is essential for patients’ comfort and for Patient Access teams’ success. https://www.naham.org/page/ConnectionsCollectingWithEmpathyHowtoTransformFinancialConversations

06/08/2026

Unlock the next level of performance in Ambulatory Patient Access.

Join NAHAM on June 16 at 1 p.m. ET for a in-depth look at the newly released Ambulatory AccessKeys®, designed to support meaningful performance measurement and improvement in ambulatory settings.

Explore how each AccessKey is defined, measured and calculated — plus gain practical implementation guidance using the User Guide. https://learn.naham.org/products/nahams-newly-released-ambulatory-accesskeys-how-to-take-your-performance-to-the-next-level

06/04/2026

Your next career milestone starts here.

Prepare now for the upcoming Patient Access certification exam window — applications for October testing are due August 31.

Becoming CHAA or CHAM certified helps you:

✨ Validate your knowledge
📈 Build professional credibility
🏆 Demonstrate excellence in Patient Access practice

Get certified: https://www.naham.org/page/Certification

06/02/2026

Ready to take the next step in your NAHAM leadership journey?

NAHAM is now accepting nominations for officer positions for the 2026–2027 term:

✔️ Vice President
✔️ Secretary-Treasurer
✔️ Northeast Regional Delegate
✔️ Southwest Regional Delegate

Serve on the NAHAM Board of Directors and help shape the future of Patient Access and the association.

Nominations are open through June 15: https://www.naham.org/page/BODNominations

06/01/2026

There isn’t always a lot Patient Access teams can do for those in the hospital. But small gestures can go a long way toward showing patients they are seen and cared for. Tammy Stone’s article explores how offering little comforts, like a blanket for a feverish patient, can set the right tone for all providers and improve key satisfaction scores. https://www.naham.org/page/ConnectionsWarmthWithoutWorryEmpoweringPatientAccessTeamstoDeliverCompassionateComfort

05/27/2026

Last call to apply for the NAHAM 2026 volunteer committees — applications close May 31!

Bring your experience, perspective and ideas to committees shaping Patient Access across education, certification, policy, publications and more.

NAHAM is also welcoming Subject Matter Expert (SME) volunteers for speaking, content development and publication opportunities. https://www.naham.org/page/Volunteer

Address

Washington D.C., DC

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+12023671125

Website

http://www.naham.org/

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