06/12/2026
Erin McAleer, CEO of Project Bread, a Boston-based anti-hunger organization, says demand is higher than ever for food assistance, but it’s also becoming harder for people to connect with the state’s Department of Transitional Assistance or — DTA — which administers the benefits. “The agency just doesn’t have enough caseworkers to respond to that volume of demand. And so people are calling, and around 85% of the calls are just being dropped,” they said. McAleer says the problem is driven by a couple different things — first and foremost that more people are going hungry in Massachusetts than ever before. Food insecurity spiked nationwide during the pandemic, and never went back down. https://bit.ly/4opFR6p
President Donald Trump’s Big Beautiful Bill shifts the cost of SNAP onto states if they can't keep their error rate below 6%. Massachusetts is hovering around 14%. And an under-resourced DTA is more likely to make mistakes.