End Desk Inc

12/16/2018

Customer Service Representative
Job Locations US-Remote - Work from Home - US
Category Customer Service/Support
Overview
Provide personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.

Responsibilities
Excellent verbal and written communication skills.
Positive attitude, flexible and adaptable to change.
Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
Ability to effectively communication, based on a customer’s mindset.
Demonstrate a sincere desire to assist customers and put their needs first.
Contractors must be able to work at least 20 hours a week on this program during the client's operating hours.
Qualifications
Education and Experience:

At least 1 to 2 years’ experience in a high-volume customer service role (i.e. call center, retail or similar environment).
Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications using various browsers.
Experience using accounting or tax software in the past. Having prepared own taxes a plus.
Competencies:

Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.
Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints, and with available resources. Must be detail-oriented.
Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.
Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
Computer Literacy: Ability to function in a multi-system Microsoft environment—using Word, Outlook, intranet, the internet and software applications.
Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.


Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National S*x Offender Registry report and a criminal history check.



We are currently not accepting applications from candidates residing in CA, NY, PA or WA.

Apply at https://careers-workingsolutions.icims.com/jobs/1481/customer-service-representative/Job

12/13/2018

Job ID / Title:
Work-at-Home - Tech Support and Sales Representative (Cable Industry) - January 2019
Job Category:
Customer Service Phone
City:
USA Work at Home
State:
USA Work At Home
Work Location:
USA Work at Home
Job Description

Are you an overachiever? Are you one of those people that is just good at everything you do?

We’re looking for that jack-of-all-trades person – natural at customer service, not afraid of asking for and making the sale, and can help anyone with their technical issue.

Oh, and do you want to work from home while being that awesome?

Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.

Listen to a call sample and see if this is the right role for you. This is a real call, but personal information has been removed. http://sutherlandglobal.adobeconnect.com/


Responsibilities:

As a Sales and Tech Support Representative you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants.

Here’s what is expected from all of our consultants:

Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
Educate customers about a product or service they currently have
Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
Verify customer account information and update necessary information, as needed
Access the company databases and provide instructions to customers to determine the root cause of their problem
Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
Ensure customer needs are met with follow-up calls and communications
Handle multiple tasks simultaneously while creating an exceptional caller experience
Driven for success and comfortable working independently
Attend job-related training, refresher training, updates, and cross training
Participate in team meetings and individual team meetings
Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business

Training and Nesting Details

Training for this program is critical and 100% mandatory. Training consists of four hours of classroom instruction, and then four hours of self-paced learning each day. Following Training, you participate in Nesting where you take live calls in a supportive environment. Training and Nesting is scheduled for five days a week and lasts for six weeks.

There are three classes available in January:

Class 1: Training starts on Sunday, January 13, 2019. Class runs from 6:00pm ET – 10:00pm ET, Sunday – Thursday. Nesting is from February 5 – February 18 from 2:30pm – 11:00pm ET, Sunday – Thursday. You begin your production schedule on February 19.
Class 2: Training starts on Tuesday, January 22, 2019. Class runs from 6:00pm ET – 10:00pm ET, Tuesday – Saturday. Nesting is from February 14 – February 27 from 2:30pm – 11:00pm ET, Tuesday – Saturday. You begin your production schedule on February 28.
Class 3: Training starts on Tuesday, January 29, 2019. Class runs from 6:00pm ET – 10:00pm ET, Tuesday – Saturday. Nesting is from February 21 – March 6 from 2:30pm – 11:00pm ET, Tuesday – Saturday. You begin your production schedule on March 7.

Shift Windows of Availability

The Hours of Operation are typically 9:00am - 12:00am ET, Sunday through Saturday. Consultants are expected to be available to be scheduled to work during a daily schedule window of 2:00pm – 12:00am ET. Your daily start and stop times may vary within your schedule window. You will have two days off each week. Schedule selection happens during the interview phase. Sutherland makes every effort to provide production schedules two weeks in advance.

There are four shift options to choose from:

Shift 1: Your work days are Thursday – Monday. You will be off every Tuesday and Wednesday.
Shift 2: Your work days are Friday – Tuesday. You will be off every Wednesday and Thursday.
Shift 3: Your work days are Sunday – Friday. You will be off every Saturday, and then either Tuesday, Wednesday, or Thursday that week based on business need. **This shift is only available to those in the class beginning on Sunday, January 13.
Shift 4: Your work days are Monday – Saturday. You will be off every Sunday, and then either Tuesday, Wednesday, or Thursday that week based on business need. **This shift is only available to those in the classes beginning either Tuesday, January 22 or Tuesday, January 29.
Does this sound like your dream job?

Please login and apply at:
https://www.applytracking.com/tp/rj6-vd91u.e-K

12/04/2018

Happy Rebellious Monday!

We hope your weekend didn't go too fast. All the Christmas music seems to be hurrying the month! Or is that just us?

If you've got noisy neighbors, or a talky dog, or you cut the landline, or you just hate phone work -- this updated list of 82 non-phone W@H jobs is for you! Most of them don't require college and have no state hiring restrictions, either. Enjoy!

With the holiday college break coming, if you're a college student, or know one who could use a p/t virtual job, Noom continues to recruit p/t Virtual Health Coaches. No experience necessary, pays $18/hr. Noom's popular apps -- the company says 40M have been downloaded worldwide -- help people lose weight. Virtual Health Coaches help people online and sometimes over the phone to stay on track to lose weight. For more, click here.

If you're looking for a side hustle, Ipsos continues to seek Survey Takers. Answer simple opinion questions for points redeemable for rewards like PayPal cash or, if you prefer, gift cards. It's another legitimate option to help with bills or frills. For more, click here and scroll down.

Admin Assistant, Reservation Agent for Alaska Airlines, Video Captioner, Nurse... these are just some of today's Daily Jobs & Side Gigs. The best jobs fill fast, so stop by and see what's new!

Good luck in your applications, and have a great day! ~

Enjoy, and please share with friends and family who might also benefit from our job leads and information. Thanks!

Make it a wonderful day!

Home-based with local travel -- Jobs open at Hallmark. Enjoy & share!

11/30/2018

AMERICA EXPRESS TRAVEL AGENT

Apply on America Express website.

Work from Home – Paid Virtual Training for Would-Be Travel Agents – “Average Pay $42,000/Yr.” – Apply from Any State Except California and Alaska

You may have seen some of the many posts we’ve made about travel-related W@H jobs at American Express. Maybe you’ve thought you’d love to do this kind of work, but you didn’t have the qualifications to apply.

Good news — American Express has relaunched its paid virtual training program for people who would like to become Travel Agents with American Express. They will train you online to become a Travel Agent and, better still, YOU’LL GET PAID DURING TRAINING. And you can live in any state except California and Alaska.

Once you complete the training, you’ll be ready to work for American Express as a Travel Consultant/Customer Service. The listing doesn’t mention pay, but employee reviews on Glassdoor report an average of $42,000/yr. However, this isn’t an official figure, so “your mileage may vary.” But it’s still a pretty good deal!

Here’s what the company has to say:

Get a first-class start to your travel career.
If you have a natural flair for exceptional customer service, an aptitude for learning and a true passion for travel, this role is for you. With an intensive 11-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a leader in the travel industry?

From learner to leader, see the bigger picture.
— Once you’ve completed the training, you will be ready to take whatever travel request comes your way. — Here’s just some of what you could be doing each day from home, as an extension of our call center:
— You will delight our premium Card Members with unforgettable and unexpected experiences
— As a consultant, you will refine understanding by asking personalized fact finding questions
— If you are not a travel expert yet, you will know where to look to find the information you need
— You will research, p Express Travel Agent

11/17/2018

www.rev.com/freelancers/transcription

Join Rev’s team of freelance transcriptionist

11/02/2018

Got a Bachelor’s Degree & One Year of Teaching Experience? 51Talk is Actively Hiring Nationwide in the US & Canada – $100 signup bonus expires Nov. 8. $18 per 45-minute lesson, plus bonuses and incentives. Part-time online English teachers needed to teach children in China. Lessons provided. Choose your schedule. (The link is RRR’s affiliate link, and we’ll get a small fee if you sign up. Helps us keep the computers on. Thank you!)

Please apply on 51 Talk website. Best of luck!

11/01/2018

Please go to American Express website to apply.

Work from Home – American Express Hiring Again – All States Except Alaska – Equipment Provided – Paid Phone & Internet – No College Required – Virtual Paid Training

American Express just announced hiring for more Virtual Customer Care Professionals. No college required, full-time, with benefits. Hiring from 49 states, all except Alaska.

These jobs will probably fill quickly, so apply or share fast if interested.

A number of RRRebels have been hired by American Express over the years. Feedback overall on the jobs has been positive. Not a perfect fit for everyone, of course — especially if you live in Alaska…

Pay

The starting pay was given as $15.73/hr. in some earlier Customer Care Professional listings. The pay rate isn’t mentioned in this listing. We assume it’s the same, but the company hasn’t confirmed it. Incentive payments may also be available. We’ll update here if we get more detail

10/30/2018

Work from Home Healthcare Customer Service Rep – BroadPath Healthcare Solutions: “Recent call center, face to face customer service, or service industry work experience…is a must. Positive, empathetic, and organized personality… Each day our Customer Service Representatives will focus on quality while receiving inbound health plan calls pertaining to benefits, eligibility, physician coverage, enrollment, and more. They will have to quickly input data and navigate systems all while on calls. This job is for the active listener, service oriented worker, and elegant multi-tasker.”

Apply on Broadpath Healthcare Solutions website. Best of luck!

10/29/2018

$12 – $16.50/Hr Inbound Technical Support – Evening and Overnight Shifts

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by Chris Durst Sept. 14, 2017

Are you a night owl? KellyConnect just posted openings for Inbound Technical Support agents (no need to be “geeky”) in all US time zones. The company needs you for these late-night hours to provide support and assistance to international English-speaking customers in Australia, New Zealand, and other countries in the Asia Pacific region.

Paid training at $12-$14/hr. and, after 90 days, you’ll be eligible for a $500 training-completion bonus and a $250 performance bonus. Pay increase to $13-$15/hr. after 90 days.