VIA LINK provides crisis support, connects people to resources and services, and provides vital data and trend information to ensure policies and programs meet community needs. Visit our website: www.vialink.org
To donate to VIA LINK services or donate in memory of a loved one: www.vialink.org/donate/
VIA LINK serves the state of Louisiana through its 24/7 contact center which answers phone, cha
t, and text lines that provide emotional support, crisis intervention, su***de intervention, and information & referral. Nothing is too big or too small to give us a call!
2-1-1 Services: dial 2-1-1 to connect to a live information & referral specialist 24/7 to be connected to local health and human service resources. Can also text 898-211
Can also text the word “OPIOID” to 898-211
All of VIA LINK’s crisis/su***de intervention specialists are trained in: emotional support, crisis intervention, su***de intervention and risk assessment, emergency room diversion, violence risk assessment, duty to warn, and they are all mandated reporters. Quality assurance and clinical supervisors are available for contact center specialists 24/7. National Su***de Prevention Lifeline/988: call or text 9-8-8
***contact center services available for your organization by contract***
Crisis Teen Textline: text 833-TXT-TEEN
Louisiana Parentline: call 833-LA-CHILD or text 225-424-1533
Information and Data Management Solutions:
VIA LINK’s Information & Data Management Solutions Department provides database design, dashboards, resource directories, training and management services for nonprofits and social service programs. Resources and Data:
VIA LINK’s resource team maintains the largest database of health and human services resources in the region, with over 5,000 organizations and programs. VIA LINK builds sophisticated data dashboards to share the large amount of data that our 2-1-1; crisis contact center collects. You can view the dashboards on vialink.org
under the “Explore Our Data” tab. Disaster Services:
VIA LINK is a part of the Louisiana 2-1-1 network that works in concert with public officials in the city, parish, and state to provide the latest disaster related information and available resources. Prevent Child Abuse Louisiana (PCAL):
VIA LINK houses the Louisiana affiliate for Prevent Child Abuse America (PCAL). PCAL has a mission of providing 24/7 emotional support for families, connection to parenting resources, advocacy for children and families, and education for those who care for Louisiana’s children. This is accomplished through 24/7 access to LA Parentline phone and text, educational training, resource referrals, outreach and collaboration, and advocacy. Visit www.vialink.org/preventing-child-abuse/
Education and Training:
Training can be performed in-person or virtually. To schedule a training or for more information email [email protected]. Trainings offered: Su***de Education and Response, Crisis Intervention, Working with Trauma, Darkness to Lights Stewards of Children, and ACEs (Adverse Childhood Experiences) Training
Support Groups:
Real Talk: A free, weekly, virtual support group for teens who are living with thoughts of su***de. Real Talk is available to any teen (ages 12-18) in the Southeast Region of Louisiana. Contact [email protected]
• Survivors of Su***de Loss: A free, weekly, statewide virtual support group for any adult (18+) in Louisiana who has lost a loved one to su***de. Contact [email protected].
• Postvention Services: VIA LINK’s clinical staff is available to an agency, school, or place of business following a traumatic death of a community member to facilitate postvention services. Care Coordination:
VIA LINK’s Care Coordination services help people address housing issues, food insecurity, financial problems and other needs A care coordinator works one-on-one with clients to understand their challenges and helps them enroll in the right services. As additional needs arise our staff assists with new services. VIA LINK is available to contract with organizations to provide care coordination to their clients. Join our Team:
Be on the lookout for employment or volunteer opportunities on our website under the “Work with Us” tab
