09/10/2022
If you received information from PSPRS this week and have called the Help Center, you may experience a long wait as they struggle with high call volumes.
Please, save yourself some time and read the following, which will answer most all of your questions.
https://www.psprs.com/article/tier-1-and-2-corrections-and-tier-2-public-safety-excess-contribution-refunds?fbclid=IwAR20b8cv09lFD35NYa1ZGUj6J2WgZpsraELZUAJRcjy0qEmznTouJb5ozB8
Thank you.
Surge in calls to the office. More than 100 callers on hold. Wait times can exceed one hour. Expect delays, even with our callback feature.
Yesterday, PSPRS informed its members and retirees of excess contribution refunds due to some Tier 1 and 2 CORP members and some Tier 2 PSPRS members who work for or worked for 142 employers impacted by a retroactive lowering of contribution rates.
We're here for our members and retirees but many, many callers can spare themselves the wait by reading our excess contribution webpage that covers the who, what, when, why and how.
https://www.psprs.com/article/tier-1-and-2-corrections-and-tier-2-public-safety-excess-contribution-refunds