08/23/2024
Ford Motor Company
If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine.
THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT
To whom it may concern, August 17, 2024
I bought a 2018 Ford Escape SEL on July 4, 2023, well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything.
So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes.
That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway.
Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours.
Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went through the whole script once again but at the end was told because of the miles on my car I did not qualify, and they are not going to fix my car. I told her Well I did not receive a notice of the defect, and she stated they sent it to I believe she said Avis’s car rental but could be another company. I asked her why when someone buys the car and registers the car on the Ford Pass App I was not notified. I was told very rudely that they sent it to the owners at the time and no one else.
So now I have a car sitting at the mechanics that I have a car note and insurance to pay plus pay for a repair that Ford Motor Company is liable for. I need some help with this company as this should have been made very public and they should be honoring all owners.
Sincerely,
Chester Dean Savant
Cc: BBB, NTSB, FTC, Fox News, ABC News, Good Morning America, Chron.com, Facebook, Instagram, LinkedIn,
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