08/26/2026
Alert! Please share!!!!!
Tornado Recovery Water Affordability Program
50% Affordability Rate. Residents impacted by the May 16, 2025 tornado qualify for a 50 percent reduction in their water rate through December 2028, whether or not they have fallen behind on their bill.
Repayment Plan with 50% Credit. For accounts carrying a past due balance, the Affordability Rate is applied retroactively to May 2025 as a lump sum credit that reduces the balance directly, paired with a repayment plan of up to 24 months. The Division can extend plans to 36 months case by case for larger balances.
Full Credit for Uninhabitable Homes. Where a property has been uninhabitable since the tornado, charges accrued since May 2025 are forgiven outright and the account stops accruing fees.
Fee waivers. Residents who enroll will not be charged interest or late fees, and turn off and reconnection fees are waived as a one-time courtesy.
Enrollment
Enrollment is open now and is the path to protecting water service. Photo ID needed for online and in-person applications. Enrollment options:
Online at stlrecovers.com
In person at the STLRecovers Outreach Center, 4401 Natural Bridge, Monday through Friday, 10 a.m. to 3 p.m., where staff will qualify residents and complete enrollment in a single visit. Residents only need to bring a photo ID. Additional enrollment events will be hosted in the impacted neighborhoods.
By phone on the Water Division Customer Service Line at (314) 771-2255
--
Jackie Hutchinson
Director of Advocacy, Consumers Council of Missouri
314-713-4242
https://moconsumers.org
Consumers Council of Missouri builds on its foundation, laid in 1971, to educate consumers statewide and advocate for their collective interests through leadership and partnerships on issues such as utility rates, health care access, personal finance, and others as they arise.