Multicultural Community Services of the Pioneer Valley, Inc.

Multicultural Community Services of the Pioneer Valley, Inc. Residential & Family Services Family Support Centers

MCS has two Family Support Centers. The following is a brief explanation of the centers’ services.

One Center is located at 1000 Wilbraham Road, Springfield, with a satellite office at 3 State Street in Westfield, and a second center located at 260 Westfield Road, Holyoke. While the centers may have some variation in services due to available funding, population and other demographics, each center does provide the following: information and referral services, family trainings, family networking

, community connections and resources, and service navigation. Services provided through the Centers are designed to respond to the dynamic and changing needs of the individual with the disability and their family. In-home Nursing "Bridging Care for Families"
“A Family Centered Home Health Agency”

MCS has a home health agency located at 96 Industry Ave, Springfield. The goal of Bridging Care for Families is to uniquely support families who are striving to care for a child with significant medical needs. We believe that family centered nursing supports are critical in complementing families’ capacities to provide care at home. In addition, our goal for skilled services is to provide the highest quality nursing and therapy services to our clients to ensure they reach their optimal level of health and well being. Information and Referral Services

These services are provided to families of children and adults with developmental and intellectual disabilities. Staff assists families in identifying the most appropriate resources and service options available. They also help to identify financial or other state services for which families may be eligible and offers guidance on how to navigate those service systems. Families are welcome to access the centers’ “library of resources” which has available a variety of resources that can assist families and individuals looking to access or learn about different services or supports. Family Trainings

Topics are offered to address issues and concerns across the family lifespan. Families provide input and guidance to determine what trainings they feel would be of interest. Unique trainings series are offered in small group formats to accommodate cultural/linguistic and geographic interests, issues and concerns. For a comprehensive listing of available trainings at MCS, in Western MA and larger conferences throughout the state click on the above Training menu. Family Networking

Networking and mentoring groups are encouraged and supported by MCS. These groups offer members opportunities to explore issues, problem solve, or to organize events and activities. Some topics currently being addressed by various parent networking groups include: planning for the future, transition, grandparents raising a grandchild with a disability, and culturally specific issues and concerns. Community Connections and Resources

MCS actively affiliates and partners with provider agencies and community resources such as The Boys and Girls Club, The YMCA, Best Buddies, The Jewish Community Center, and Special Olympics in order to expand opportunities for individuals with disabilities. Service Navigation

Service Navigation is the provision of comprehensive and individualized information, guidance, and support. MCS navigators help families to identify and address their needs, connect to potential resources, problem solve, and navigate the service system.

Here at Job Fair at MassHire Springfield representing MCS
06/15/2026

Here at Job Fair at MassHire Springfield representing MCS

06/06/2026

We are thrilled for Steven, longtime member of the MCS family, who had the honor of carrying the torch in the opening ceremony for the Massachusetts Special Olympics games in Boston this weekend! Steven, we are so proud of you and all of your advocacy efforts, determination, and your countless accomplishments.

A huge shoutout to all of the athletes competing this weekend! Your MCS family is cheering you on! 📣

06/02/2026
Congratulations, Samantha Michelli-Rivera! 🎉 Thank you, Isabel Castro! 🌟 Leadership at MCS is built through compassion, ...
06/01/2026

Congratulations, Samantha Michelli-Rivera! 🎉 Thank you, Isabel Castro!

🌟 Leadership at MCS is built through compassion, advocacy, and a deep commitment to families and communities. 💚

We are excited to announce that Samantha Michelli-Rivera will become the new Family Support Director for our regional programs effective July 1st!
For the past eight years, Samantha has been a valued member of the MCS family, supporting children and families through our Family Bridges and DESE programs. Her dedication to underserved communities, family-centered support, and leadership development has made a meaningful impact across our organization. From launching a support group for Spanish-speaking caregivers to advancing person-centered alternatives to guardianship, Samantha consistently leads with empathy, purpose, and action.

As Samantha steps into this role, she follows the remarkable leadership of Isabel Castro, who after 30 years of service to MCS will be transitioning from her full-time leadership position. Isabel’s impact on the families, staff, and our community is immeasurable. Throughout her career, Isabel has provided exceptional support to countless families, helped expand and strengthen Family Support services, opened the MCS SOS Family Support Center, and mentored generations of staff. We are grateful that she will continue supporting MCS in a part-time capacity during this transition.

Please join us in congratulating Samantha on her new role and thanking Isabel for her extraordinary contributions to MCS and our community. 💚💙🧡

Congratulations, Wendy Dagle! 🎉🌟Leadership at MCS is built through dedication, collaboration, and a deep commitment to t...
05/23/2026

Congratulations, Wendy Dagle! 🎉

🌟Leadership at MCS is built through dedication, collaboration, and a deep commitment to the people and communities we serve. 💚

We are excited to announce that Wendy Dagle has been named Associate Executive Director at MCS!

Over the past 10 years, Wendy has played an extraordinary role in the growth of our AFC and Shared Living programs while demonstrating exceptional leadership, operational expertise, and commitment to MCS’s mission. Her impact reaches across the organization through her work in quality, compliance, employee engagement, safety, Human Rights, and cross-department coordination, as well as her statewide advocacy for AFC services and families.

This new role reflects the scope of Wendy’s responsibilities and the trusted leadership, passion, and care she brings to MCS every day. Please join us in congratulating Wendy on this well-deserved accomplishment! 💚💙🧡

MCS was delighted to be a part of this great community event. Thank you to our own Ivonne Dominguez for presenting on ou...
05/09/2026

MCS was delighted to be a part of this great community event. Thank you to our own Ivonne Dominguez for presenting on our services and how MCS supports our community.

SPRINGFIELD, Mass. (WWLP) – Respiro Azul LLC recently hosted a community session in Springfield to support families navigating the challenges of neurodiversity. The event aimed to offer valua…

Yesterday, several members of the MCS team attended the annual LEAD Conference sponsored by ADDP. It was a wonderful day...
05/07/2026

Yesterday, several members of the MCS team attended the annual LEAD Conference sponsored by ADDP. It was a wonderful day of learning and connection with so many dedicated professionals in our field.

The event was made even more special as our own Samantha Michelli Rivera was recognized with a Continuing Education Scholarship. This is a well-deserved honor that reflects her dedication and commitment to growth.

Congratulations, Samantha! We are proud to celebrate this achievement and excited to see all that’s ahead for you.

Less than two weeks away! Sign up soon for a fun time for a great cause!
04/20/2026

Less than two weeks away! Sign up soon for a fun time for a great cause!

Get ready to toss some bags for a great cause! The WillPower Co****le Classic brings together friendly competition, community spirit, and plenty of fun — all in support of the WillPower Fund at MCS.

Address

1000 Wilbraham Road
Springfield, MA
01109

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+14137822500

Website

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