10/15/2026
"Customers want to buy something they value from someone they trust, said Barbara Kahn, PhD, a marketing professor at The Wharton School at the University of Pennsylvania during the virtual 2026 AVMA Veterinary Business and Economic Forum.
"Which is why it's important for businesses, including veterinary practices, to have a strong brand or reputation. But that’s not enough to excel in today’s retail environment.
"She presented a strategic framework for business success based on lessons learned from the evolution of the retail industry in the past decade during the keynote presentation on October 7, "Competing Against the Noise: A Retail Perspective on Reaching Pet Owners," sponsored by Merck Animal Health.
"'The future will increasingly be built on the customer experience that you personalize and customize,' Dr. Kahn said."
Wharton School Marketing Professor Barbara Kahn, PhD, presented a strategic framework for business success based on lessons learned from the evolution of the retail industry in the past decade during her keynote presentation, "Competing Against the Noise: A Retail Perspective on Reaching Pet Owners,...