Umbrella is a nonprofit agency helping Capital District senior citizens and people with disabilities live comfortably, safely and independently in their own homes. Over 500 elderly or disabled members rely on the organization for help with everything from routine housecleaning and yard work to dealing with plumbing or heating emergencies. As one member put it, "I regard Umbrella as the best and ch
eapest insurance in town. I know that in an emergency help is just a phone call away--24 hours a day-- and that the Umbrella repairperson will arrive at my home within 90 minutes.... I have often called upon Umbrella for the annoying problems other services are not willing to handle or advice on larger issues.... I plan to be a member as long as I am “aging in place”. Ron Byrne and Elaine Santore, co-directors of Umbrella, started the organization 15 years ago when they realized that many seniors needed just a little routine help in order to live safely and independently in their own homes. For many, the difference between choosing to remain at home and being forced to move is having access to low-cost, trustworthy, and reliable home maintenance. For a small yearly membership fee, Umbrella provides homeowners with a safety inspection, the ability to schedule routine maintenance and home repairs, and access to a round-the-clock emergency help line. While other organizations that provide similar services have sprung up in the past few years, Umbrella is unique because it matches homeowners in need of help with handypersons recruited in large part from the retired workforce. Retirees have skill and experience, and most are looking for ways to share what they know with others. Uniting homeowners in need of assistance with retirees who want to help has been a win-win situation earning Umbrella a prestigious Met Life/Civic Ventures Encore Award in 2009, as one of the best programs in the country for people looking to do something meaningful after retirement. Regardless of age, Umbrella performs a background check on each prospective handyperson. "Our members belong to one of the most vulnerable segments of society. They tell us stories of having been preyed on by all kinds of unscrupulous characters. They place their trust in us and we take their welfare very seriously, says Mr. We know each member personally, and like to think that we are giving them the same care we would give members of our own families." Personal attention is the hallmark of Umbrella. Although most calls are for routine work, some members call with a problem. When possible, staff first helps them diagnose the need by asking questions and, if able, perform simple checks. Walking a homeowner, who asks for an electrician, through the steps needed to check a circuit breaker, is a routine that has prevented many unnecessary service calls and saved precious dollars for members on fixed incomes. It is also empowering to the homeowner. Umbrella of the Capital District Inc. is a 501c3 corporation, registered with the Charities Bureau in the State of New York. The organization is a member in good standing of the Better Business Bureau and The New York State Council of Community Services. Currently, Umbrella serves approximately 600 households in Albany, Schenectady, Rensselaer and Saratoga counties.
