09/29/2026
What would a workforce system look like if it were designed around people rather than programs, contracts, funding streams, and federal requirements?
With support from Irvine’s initiative, the City of Los Angeles Workforce Development Board had an opportunity to ask that question and rethink how its workforce system serves both job seekers and employers.
Through the Workforce Transformation Corps (WTC), implemented in partnership with CivicMakers, Jobs for the Future (JFF), Make Fast Studio, and Turning Basin Labs, Fellow Teil Samuels was embedded with the City to examine Los Angeles’ network of 14 WorkSource Centers/America’s Job Centers of California (AJCC) from the perspectives of the people who use and deliver the services. His work looked beyond individual programs to understand the geographic, organizational, and practical barriers that can make it hard for residents to access services and achieve meaningful economic outcomes.
That work helped inform a new model for Los Angeles’ workforce system.
Rather than focusing primarily on how many people move through the system, the new model places greater emphasis on the quality of the experience, the effectiveness of services, and whether those services lead to quality jobs. The City even set an ambitious goal of substantially increasing the number of participants placed into jobs paying more than $55,000 annually, while strengthening employer partnerships. It is also addressing practical barriers by making sure that free parking is available at WorkSource/AJCC locations.
The redesign also led to a significant investment in frontline staff, including through making sure that case managers and business services representatives earn a living wage and have manageable caseloads so they can provide more meaningful support. LA's workforce system cannot advance economic mobility for Angelenos without ensuring that the people doing the work can also thrive and get ahead.
The Workforce Transformation Corps and Irvine’s support gave LA WDB the opportunity to step outside the demands of day-to-day service delivery, examine longstanding assumptions, listen to those closest to the work, and test what a different system could look like. The City further built on that work by partnering with a local university to evaluate the WorkSource system, helping to build the case for a broader redesign of the public workforce system and a stronger focus on community needs.
LA WDB's experience shows what can happen when organizations have the space to evaluate, experiment, and redesign systems around the people they serve, something philanthropic funding helps make possible.
Thank you to the City of Los Angeles Workforce Development Board, CivicMakers, Jobs for the Future, Make Fast Studio, Turning Basin Labs, Irvine’s Kriztina Palone and Haden Springer, Judi Brown, Josh Copus, Virginia Hamilton, Hannah Lee, Tammy Ortuno, and Teil Samuels for their contributions to this work!