05/26/2026
Please join us in congratulating the Hanover County Public Safety Emergency Communications team, recipients of the 2025 Virginia APCO Team of the Year Award sponsored by Carolina Recording Systems.
On December 13, 2025, the team demonstrated extraordinary professionalism, teamwork, and resilience during one of the most demanding critical incidents in the agency’s history.
As more than 30 simultaneous 911 calls flooded the center reporting an active shooting, dispatchers rapidly coordinated police, fire, and EMS resources while providing lifesaving instructions and critical scene information to callers. Simultaneously, the team continued managing multiple unrelated emergencies across the jurisdiction.
Despite overwhelming call volume and rapidly evolving conditions, the communications team remained calm, focused, and mission driven. Off-duty personnel responded to assist, supervisors coordinated tactical operations, and leadership provided direct operational support throughout the incident.
Their actions exemplified the highest standards of the emergency communications profession and demonstrated exceptional service above and beyond the call of duty.
Congratulations to: Caleb Pearce, RJ Gentry, Lucy Klisz, John Bartlett, Stephon Autry, Kendal Marable, Cassidy Holt, Lia Streeter, TJ Jennings, and Director Cheryl Buchanan.
Thank you for your dedication, professionalism, and commitment to serving your community when it mattered most.