The Helpline Center is here for you all day, every day.
The Helpline Center is the Black Hills community's most comprehensive resource database, staff by professionals trained to provide you with answers, direction, and hope.
11/03/2025
The Helpline Center is here for anyone in need of resources during the government shutdown and the disruption of SNAP benefits. The 211 Helpline is a free confidential, and statewide service available 24/7 that connects individuals and families to local resources that can help.
Our staff joined in on the fun of the day! Happy Halloween from all of us at the Helpline Center! Wishing everyone a happy and safe weekend.
10/29/2025
We have a free training opportunity coming up in Rapid City. Question, Persuade, and Refer are three steps anyone can learn to help prevent su***de. Learn how you can use these three steps as an emergency response to help someone in crisis. Registration is required. Register here now: https://helplinecenter.jotform.com/252796511952162
10/28/2025
The Helpline Center congratulates Nancy Stephenson on being named the Black Hills October 2026 Volunteer of the Month. Volunteer of the Month is an area-wide award program sponsored by Independent Insurance Agents of Rapid City. Nancy Stephenson is nominated by the Rapid City Arts Council.
Her nomination states, "Nancy is a Gallery Docent. She performs tours and provides information to guests about the history of the Dahl. Nancy has been with us for the last ten years and volunteers for 3-5 hours once a week. As a retired educator, she is committed to our mission and has helped not only in the galleries, but with fundraising and other events. Nancy is a pillar of our community and we are better for her presence."
The Helpline Center is pleased to present Nancy Stephenson with a Volunteer of the Month certificate, gifts and a letter of appreciation from Mayor Salamun.
10/27/2025
Are you looking for resources and not sure where to turn? Our statewide database has thousands of resources to connect you with the help you need. Call 211 anytime or search our database at helplinecenter.org/2-1-1
10/23/2025
We want the extend a huge "thank you" to Showplace Cabinetry for their generous donation to the Helpline Center! Your support helps us continue offering support, hope, and connections to people across South Dakota every day!
10/22/2025
Join us for a day of fun and family-friendly volunteer activities! Family Volunteer Day is coming up, and we have activities happening in Rapid City and Sioux Falls. To find out more, email us at [email protected] in Sioux Falls or [email protected] in Rapid City.
10/20/2025
No matter what time. No matter what you're going through. 988 is here 24/7 to talk and offer emotional support. Reach out and call, text, or chat whenever you need us.
Address
402 Saint Joseph Street, Suite 10 Rapid City, SD 57701
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Sometimes you just need a little friendly help finding information. Maybe you're in a tight spot and could use some financial assistance. Or perhaps your situation is more serious and you really need to talk to someone who cares.
The Helpline Center is here for you all day, every day. The Helpline Center is the Black Hills community's most comprehensive resource database, staff by professionals trained to provide you with answers, direction, and hope. Whether you need something as simple as a phone number for the library, or as serious as su***de prevention, we are the right people to help you. All you have to do id dial 211, three simple numbers, and your call is answered.
The mission of the Helpline Center is making lives better by giving support, offering hope and creating connections all day, every day. We fulfill our mission through the following core service areas:
211 Helpline
Volunteer Connections
Su***de and Crisis Support
The Helpline Center began serving the Sioux Empire community in 1974. At that time, phones were answered by volunteers. Through the years, the agency was formalized with staff, grew to 24 hours/7 days a week service, and was the first location west of the Mississippi River to begin 211 service and now has programming across the state of South Dakota. Since, 2006, Helpline Center has been serving the Black Hills.
The Helpline Center serves thousands of people every year by connecting individuals to resources and support, providing local agencies volunteers, and offering hope to individuals with thoughts of su***de. The Helpline Center is the only entity in the state accredited by the Alliance for Information and Referral Systems and the only entity in the state that provides a certified crisis line through the American Association of Suicidology. The Helpline Center is a blended call center, meaning that all of the staff are cross trained to handle crisis and information/referral phone calls.