UCP Support Services Brokerages servin people who live in Multnomah and Clackamas counties. Brokerage customers receive state and federal funds to purchase the support they need to reach their individual life goals. Once referred to UCP Connections and/or UCP Mentors, our customers are connected with a Personal Agent to facilitate their access to support services. Brokerage customers can utilize
their brokerage services towards achieving their goals related to community inclusion, independent living, employment, adaptive equipment, select therapies, family support, behavioral interventions, and other areas of life. Our Services:
Case Management
Person-Centered Planning
Advocacy
Fiscal Intermediary Services
Resource Connection and Referral
Crisis Support
Training, Education and Technical Assistance
The principles of self-determination guide our program, which means that the individual directs their brokerage services, makes decisions about their life and supports, and chooses how to prioritize their goals. Freedom, authority, autonomy, responsibility, and confirmation are integral to how we provide services. Core Values:
Dedication
• We provide excellent service to every person we work with including the people we support, their families, providers, and community partners.
• We are here to learn about the people we support, to know them, and to enjoy the work we do together.
• We take pride in our accomplishments and the work we do. Integrity
• We are leaders who lead by example.
• We follow through on the things we say we will do.
• We are genuine in our interest and interactions with every person we work with.
• We demonstrate professional, compassionate behavior and communication.
• We develop relationships with community partners through our work. Opportunity
• We provide and accept opportunities for personal growth through learning, training, education, and curiosity.
• We support our customers and each other to learn from our successes and our mistakes.
• We provide equal, consistent access to services and resources.
• We seek opportunities to represent UCP Connections as an exemplary program. Advocacy
• We listen to the people we support so we know what’s important to them.
• We acknowledge the essential role an individual plays in advocating for themselves.
• We empower people to advocate for themselves through education, encouragement, and access to resources.
• We give a voice to the people we serve on a broad, systemic level.
