04/30/2026
A client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on Tuesday, 5/19/26 and a Pittsburgh Class on Wednesday, 5/20/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible! The Ohio location will be a meet up spot at a hotel in Canfield, OH.
After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 24-30 business days. Permanent schedule would be sometime between 9:00AM - 5:30PM (Monday - Friday).
o English speaking day shift: $16
o Bilingual speaking day shift: $18
This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Perform day-to-day activities of the program under the supervision of the Workforce Director, including:
• Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks.
• Recognizes and respects diversity among coworkers and customers.
• Maintains regular attendance.
• Knowledge of company policies, practices, and procedures.
• Ability to understand and navigate telephone and computer systems to communicate with customers.
• Complete customer applications using the telephone and determines customer eligibility for relevant programs.
• Correctly follows workflow process in programs software systems to complete tasks as assigned.
• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.
• Responds promptly to customer needs.
• Adheres to program guidelines and procedures.
• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.
• Maintains and updates customer accounts using the Dollar Energy computer systems.
• Advises customers of application process for LIHEAP.
• Recertifies customers in the Customer Assistance Program.
• Performs data processing and maintenance of customer accounts using the clients computer systems.
• Obtains and reviews income documentation.
• Required to work on other utility programs if there is a business need.
• Handles work assignments as assigned by Workforce, or a Subject Matter Expert.
• Utilizes knowledge base for utility program information and procedures daily.
• Reviews and acknowledges QA, metric, and coaching communication in a timely manner.
• Check emails, Teams messages and other standard modes of company communication daily.
• Meets monthly metrics for Contact Center Specialist level.
Megan Cifone
Practice Director and Assistant Vice President
Administrative, Human Resources & Customer Support
Direct Line: 412.643.4161
Robert Half | 1001 Liberty Avenue | Suite 400 | Pittsburgh | PA 15222 USA | roberthalf.com
