08/05/2026
In the PMCPOA we have lots of rules, CC&Rs, Bylaws, Policies, all meant to be the guardrails for homeowner rights, board conduct, and association operations. None of these speak to the future of our organization and the sustaining vision needed to direct an entity like this.
Every few years, we conduct a member survey. How the survey is worded, the questions it asks, the multiple choice options, all of it seeks to get good usable member feedback. That questionnaire is actually important, because any bias in it or lack of choice can drive an agenda. I am not suggesting the surveys are anything but an entirely honest effort to get a valid direction, yet it's very hard to actually get that. In the last two surveys, fewer than 500 members responded. It speaks to a level of disinterest that is disheartening at best.
From this survey, the planning committee updates the strategic plan. The Strategic Plan is the community's five-year to-do list, built from what members asked for in surveys, with deadlines and someone responsible for each item and a promise to report progress back to the membership.
Imagine a strategic plan for a growing business. A vision for the product, growth of the company, new markets, acquisitions, a roadmap for responsible growth, driven by senior executives, measurable, challenging, and visionary. What about a company in decline? If they have a plan at all, it is a best effort to save the ailing ship, a very different plan. Staff reductions, reduced products and services, staying only with the most profitable products. Often in these plans we see, in retrospect, a reactive management style where management drove them to the bottom.
Whatever the case, a plan approved and selectively followed is hardly a plan. So what is the PMCPOA? Its funding comes primarily from the membership annual assessment. The prevailing narrative is that keeping annual assessments low is all that matters. However, no organization can continuously cut budgets without compromising the organization and the people it serves.
In our last board meeting, our board chair indicated that the board believes the plan was never read by our General Manager until the Equestrian Center issue arose, and acknowledged most of the board had not read it. No questions at the Candidate Q&A surfaced any understanding of the five-year plan. After that exchange, they posted the five year plan as a link in the recap minutes document sent out via email.
Experienced board members recognize the importance of a vision for the organization. A five-year plan provides one of the only continuous documents shared by multiple boards, with each one reporting on its progress. It ought to give us hope that our association is moving in the right direction.
This past year, we made draconian cuts to staff, which is a common cost-cutting measure. We are not replacing staff. We do not have staff for capital planning, we no longer have a parliamentarian, and we do not have an HR director for an organization of more than 50 people. Fewer people doing more work. Sound familiar? Keep in mind, good HR is the sole avenue staff has to voice concerns, and HR provides moderation between management and staff. And we are all being charged more to use our services, which means paying higher user fees benefits non-users who rely on amenity subsidies, but burdens active community participants.
The board's lack of seriousness about the strategic plan, their focus on our lost non-profit status, the continued slashing of our staff and budgets to sustain our lower assessments, the lack of headway on major capital improvements, the preparation work we heard on special assessments at our last board meeting, the constant blaming of past boards for issues they need to deal with, it all points to the same thing: a board that isn't being fully transparent or answering for the direction it's setting.
I'm not asking anyone to agree with me. I'm asking for accountability for the path we're on.
Authored by Elizabeth Gilbert, PMCPOA Member
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