10/02/2026
We're so proud of this spotlight and our partnership with PA Navigate! Streamlining referrals and intake has made a meaningful difference for the families we serve. Faster screening, clearer communication, and stronger coordination mean families can get the support they need sooner.
Thank you to Lakiesha for her guidance and to Jafaru for his leadership in building screeners and helping our team adopt new workflows. When thoughtful technology meets dedicated people, families benefit.
🏠 What happens when technology helps a small team respond to families faster?
For Family Promise of Philadelphia, integrating PA Navigate into its referral and intake process has helped transform how families experiencing housing instability connect with support.
Family Promise provides a wide range of services designed to prevent and address family homelessness, including rental and security deposit assistance, landlord mediation, case management, material needs support, housing assistance, and financial literacy education.
With some programs receiving 20–40 requests every day, staff previously managed referrals through a combination of webforms, emails, and spreadsheets. At one point, families could wait 8–10 weeks for their requests to be addressed.
In May 2026, Family Promise began integrating PA Navigate into its referral system with support from Community Engagement Manager LaKiesha Stewart.
By creating program screeners based on eligibility criteria, bringing intake and data collection into one platform, improving internal communication, and making it easier to connect families with additional programs, Family Promise has seen a significant difference.
Today, the Family Relocation intake process has been reduced to approximately 1–2 weeks, while the Eviction Prevention process is now at a more manageable 4–6 weeks.
👏 Family Promise also recognizes Jafaru Levere, Intake Program Coordinator and Health Navigator, a Drexel student who joined the organization as a co-op employee and played an important role in creating screeners and helping staff use PA Navigate effectively.
Thank you to the entire Family Promise of Philadelphia team for sharing your experience and showing what can happen when technology, thoughtful processes, and dedicated people come together to better serve families.
We’re also excited to have Family Promise in the Trusted Partner Network, where organizations can connect, exchange best practices, and keep learning from one another.
