10/09/2026
After two years of teamwork, planning, and preparation, our Service Framework project has officially crossed into the end zone!
Yesterday, more than 70 YMCA of Pawtucket employees from across all locations and departments came together for a tailgate-themed Launch Day to celebrate this exciting milestone and kick off the next chapter of enhancing the YMCA experience.
Throughout the day, our team huddled up, made new connections, collaborated across departments, and heard powerful stories about the impact the YMCA has on both our communities and the employees who serve them.
We were also excited to welcome Joann Donnelly, the new CEO of the Connecticut & Rhode Island Alliance of YMCAs, to join us for this milestone.
A special thank you to the Disney Institute for their partnership throughout this journey, to our Disney Institute trainer, Fernando Beltran, for helping bring this vision to life, and to our CEO, Jeff Merhige, whose leadership and commitment to this initiative made it all possible. Thank you both for championing this project and investing in the future of our YMCA!
While Launch Day was a touchdown worth celebrating, the real work is just getting started. Our new Service Framework will serve as our playbook for working together, supporting one another, and creating exceptional experiences for every member and guest who walks through our doors.
With our team aligned and our playbook in place, we're ready to take the YMCA experience to the next level.