10/20/2026
Process mapping can sound technical until Mel Luckenbaugh gets a room working on it.
CAAP’s Director of Strategic Initiatives recently facilitated “Improve How Work Gets Done: An Introductory Workshop on Process Mapping” at the Community Opportunity Alliance Summit, where participants moved beyond theory and practiced the process together.
Mel guided attendees step-by-step through process mapping and helped them build a SIPOC diagram around delivering grant outcomes. The hands-on format gave participants room to ask questions, work through mistakes, make adjustments, and connect the tools directly to challenges they encounter in their own organizations.
The session earned an average participant rating of 4.8 out of 5, with feedback consistently highlighting Mel’s practical approach, engaging facilitation, and ability to make the topic accessible. One of the clearest themes in the evaluations was that attendees simply wanted more time.
We love seeing CAAP staff share their expertise, create useful learning experiences, and help organizations find practical ways to improve how work gets done.