03/08/2018
Smart, Fun, and Hardworking Ticket & Sales Representative
compensation: determined by experience
employment type: part-time 25-35 hours per week
We need a smart, fun, and hardworking rock star to start May 25th!
Maybe you have hosting experience, front of house, or ticketing experience. If you enjoy talking to the public and taking care of guests as they arrive, then being a ticket sales representative may be the job for you. This part of our crew helps set the tone for the experience our guests are about to enjoy.
Our ideal representative is:
o Welcoming and cheerful
o Able to take care of check in logistics quickly
o Have basic computer experience and comfort with making phone calls
o Comfortable with basic math and calculating percentages
The ideal representative will have experience in any or all of the following:
o Front of house
o Reservation systems
o Ticketing/Box office
o Sales
o Customer relations
A little about us:
We are a luxury boat tour company out of Chelsea Piers operating sightseeing trips on New York waters. We specialize in bringing beautiful, classic-style vessels to the New York City waterways and creating special and memorable excursions.
Our Crew, including all captains, mates, chefs, and on-land representatives, is what make the experience on our beautiful yachts truly magical. We have maintained a consistent history of not only operating with a professional staff, but also with warm and inviting hosts.
We are looking for a new member of the team who answers the phones, plans our guests' event, greets guests on the pier and is happy to tell everyone about the cool cruises and sails that we offer.
Everyone who buys a ticket for trips gets to meet a ticket representative at check-in. They are full of information and they are the most hospitable people you will ever meet!
Land Ambassador Job Responsibilities
- Fully know and understand the Booking Manual
- Sell tickets & retail
- Promote private charters
- Be well versed in general knowledge of the sails/cruises offered and the CHL operations
- Greet and check in all guests (10 & 5 rule)
o Use FareHarbor to track ship manifests, payment/identification verification, and affiliate bookings requiring vouchers
o Hand out boarding passes, ensuring the correct amount, and especially no more than the vessel’s maximum capacity, are distributed
o Read notes in private charter events to prepare to greet and assist the clients
o Help to ensure timely boarding and departure to keep the vessels on schedule
o Wear CHL uniform and apparel
- Complete daily tasks & paperwork
o Follow opening and closing procedures as detailed on the open/close sheet.
o Check phone messages and emails, responding to all messages as soon as possible
o Be a neat, cheerful and helpful front-line representative for our operation.
- Dock surveillance & general safety measures
o Keep a watchful eye on the main gate and our dock to prevent unauthorized entry
o Keep the main gate closed
o Assist with any emergency situations that may occur while vessels are under way.
o Notify Chelsea Piers security if there are any threatening safety concerns with the public or threatening conditions with the pier or docks.