Dental Office Managers Alliance

Dental Office Managers Alliance The nation’s #1 community for dental office managers. President & Founder- Kyle Summerford

We empower leaders through education, resources, mentorship, and live DOMA events designed to help teams grow, improve systems, and thrive in today’s dental world.

Sometimes leadership means realizing your team has something to teach you too.Maybe they found a better process.Maybe so...
08/21/2026

Sometimes leadership means realizing your team has something to teach you too.

Maybe they found a better process.
Maybe someone handled a patient better than you would have.
Maybe they pointed out something you weren’t seeing.

Office Managers, what did your team teach you this week?

Drop it below. 👇

There’s a fine line between helping a patient afford treatment and making them feel like they’re being sold to.So before...
08/19/2026

There’s a fine line between helping a patient afford treatment and making them feel like they’re being sold to.

So before I’d put CareCredit in front of the DOMA community, that’s what I wanted to understand:

How do you give patients another way to say yes without breaking the trust you’ve already built?

CareCredit gives eligible patients the option to finance dental care and pay over time, rather than forcing the entire cost into one conversation. Promotional financing options are available on qualifying purchases, subject to credit approval.

For me, that matters because the goal isn’t to “sell more dentistry.”

It’s to make sure cost doesn’t automatically end a conversation about care.

If you’re evaluating patient financing for your practice, don’t just ask what it could do for production.

Ask whether your team can present it clearly, comfortably, and without pressure.

Comment CARE below and we’ll send the CareCredit information directly to your inbox. 👇

08/18/2026

Is your scheduling system broken, or are cancellations just exposing the weak spot?

Here’s one thing that helps:

Keep a short-call list of patients who have already said they can come in with little notice.

Break it into 3 simple groups:

📞 Same-day
📅 This week
⏰ Specific times only

When a cancellation hits, your team isn’t starting from zero or scrolling through the schedule trying to guess who might say yes.

You already know who to call.

A cancellation is stressful. A cancellation with no recovery system is worse.

What’s your go-to move when a hole opens up in the schedule?

I’ll drop a related resource in the comments. 👇

Office Managers, what’s the scheduling headache you deal with every single day, no exceptions?For me, it’s the “Can you ...
08/17/2026

Office Managers, what’s the scheduling headache you deal with every single day, no exceptions?

For me, it’s the “Can you just squeeze me in?” call five minutes before we close. 😅

No matter how organized the schedule looks in the morning, something always finds a way to test it.

What’s the one scheduling issue that keeps showing up in your practice?

Drop yours in the comments. 👇

Friday check-in for Office Managers 👇What’s ONE system, process, or small change that made life easier for your team thi...
08/15/2026

Friday check-in for Office Managers 👇

What’s ONE system, process, or small change that made life easier for your team this week?

Could be something you automated, delegated, stopped doing, or finally organized.

Share yours below. Someone else might need that idea today.

Is your team exhausted, or actually burned out? There's a difference, and knowing which one you're dealing with changes ...
08/14/2026

Is your team exhausted, or actually burned out? There's a difference, and knowing which one you're dealing with changes everything about how you fix it.

We put together an ebook on Creating a Team You Can Count On, a practical breakdown of what actually rebuilds trust and consistency on a burned-out team, not just a pep talk.

Comment "TEAM" below and I'll send the link straight to your inbox.

Cybersecurity is one of those things most practices do not think about until something goes wrong.So before putting Tech...
08/12/2026

Cybersecurity is one of those things most practices do not think about until something goes wrong.

So before putting Techspedient in front of the DOMA community, we asked the question that actually matters:

What happens if your practice gets hit with ransomware tomorrow?

What stood out was the depth of their security setup:

🔒 24/7 security operations monitoring
🛡️ HIPAA-aligned ransomware protection
💻 Firewalls, endpoint detection, and threat monitoring
☁️ Backup and disaster recovery
🦷 Built specifically for dental and healthcare practices

When evaluating an IT provider, do not just ask what they charge each month.

Ask what happens on the worst day.

Learn more: https://www.techspedient.com

And don’t forget to ask for the DOMC deal.

08/11/2026

Do you "wing it," or do you have a plan to set your new hire up for success?

Tactical tip: build a 30/60/90 day onboarding checklist before the offer letter goes out, not after their first day. Day one should never be the first time they see it. Include who trains them on what, which systems they need logged into before they start, and one person assigned as their go-to for questions in week one.

Winging it costs you the hire. A plan costs you an afternoon.

What's one thing you wish someone had put on paper for you on your first day? Drop it below.

Real Talk Monday.Office Managers, you’re hiring for your front office.You have to choose:💼 ExperienceOR✨ AttitudeExperie...
08/11/2026

Real Talk Monday.

Office Managers, you’re hiring for your front office.

You have to choose:

💼 Experience
OR
✨ Attitude

Experience can shorten the learning curve.

Attitude can shape how someone handles patients, pressure, feedback, and the rest of the team.

If you could only bet on one, which are you choosing and why?

Drop your answer in the comments. 👇

Wins & Vents Friday 🎉You made it through another week.Before you move on to the next one, take a second to recognize som...
08/08/2026

Wins & Vents Friday 🎉

You made it through another week.

Before you move on to the next one, take a second to recognize something that went right.

Maybe your team handled a tough patient perfectly.
Maybe the schedule finally stayed full.
Maybe you solved a problem that had been driving everyone crazy.

Big or small, a win is a win.

Drop one win from your week in the comments so we can celebrate with you. 👇

And if your week was more vent than win, you can share that too. This is a judgment-free zone.

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