Tennessee Donor Services Careers

Tennessee Donor Services Careers Our teams are passionate, selfless and dependable, with the sole purpose of honoring the wishes of organ, cornea and tissue donors.

Through our commitment to quality and service, we bring hope to patients waiting for a transplant in TN and VA.

09/23/2022

DCI Donor Services is seeking an Administrative Assistant to join our team! This position is the first point of contact for taking phone calls, greeting visitors, preparing correspondence, and assisting with special projects. The incumbent must have a positive, can-do attitude and be able to represent the organization in a positive manner.

Below are some of the key accountabilities this position will hold:

Produce and distribute quality work in a variety of styles including correspondence memos, letters, faxes, and forms with high proficiency in spelling, grammar, and punctuation with attention to detail and quality.

Provides front desk support including answering phones in a prompt and professional manner, triages and screens telephone calls for level of urgency and route appropriately.

Maintain supply inventory by routinely checking stock to determine inventory levels; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Opens and processes all incoming and outgoing mail and packages. Provides point of contact for Federal Express/UPS shipments, both sending and receiving, distributes mail accordingly.

Revises, finalizes, and distributes records as directed. Provides fax, photocopy, and printing services. Maintains filing, orders office supplies, and runs errands such as obtaining or delivering supplies or as needed. Maintains fax and photocopy equipment.

Performs other related duties as assigned.


The ideal candidate will have the following attributes:

High school diploma or equivalent
3+ years of proven administrative experience

Must have a valid driver’s license with the ability to pass MVR underwriting requirements

We offer a competitive compensation package including:

Paid Time Off
Medical, Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program

09/23/2022

DCI Donor Services is seeking a Quality Assurance Coordinator to join our team! We are looking for candidates who:

Show passion in their work
Committed to saving and enhancing lives
Want to make a difference and help others
Be part of a fantastic team

Below are some of the key accountabilities this position will hold:

Receives, compiles, and prepares the donor record for eligibility review and signature of donor records to include but not limited to: Tissue donor charts intended for transplant by contract agency/processing partner review, Non-Surgical Whole Globes intended for research or education purposes by DCI Donor Services (DCIDS), Ocular donor charts intended for transplant for DCIDS

As needed, meets with the DCIDS Tissue Bank Medical Director(s) to review and answer questions pertaining to the information and documentation within the donor record.

Where relevant, appointed as Ocular Donor Eligibility/Medical Director Designee by SDSEB Ocular Medical Director in accordance to the EBAA Medical Standards and accomplished by demonstrating competency and knowledge of relevant regulations, standards, Standard Operating Procedures, and transplant contraindications.

Facilitates requests from hospital/medical examiner or corner’s facility (or other external entities as requested) for data and medical record documentation in accordance with regulatory and accreditation entity requirements as well as internal DCIDS Policy and procedure. Ensures verification of information prior to the release to an external entity.

Participates in required quality training and educational growth to ensure staff is competent, compliant, and trained in quality related tasks with all regulatory and accreditation entities and internal DCIDS standards.

Other duties as assigned

The ideal candidate will have the following attributes:

High school graduate or equivalent. Associates Degree in General Studies or related healthcare field preferred.

Two years prior medical-related job experience. Tissue or Ocular bank experience preferred.

Certified Eye Bank Technician (CEBT) or Certified Tissue Bank Specialist (CTBS) preferred.

Proficiency in Microsoft Office is required. Working knowledge of computers and basic data entry skills.

We offer a competitive compensation package including:

Paid Time Off

Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage

403(b) plan with matching contribution

Company provided term life, AD&D, and long term disability insurance

Wellness Program

DCIDS is an EOE/AA employer – M/F/Vet/Disability. Click here for the federal EEO compliance poster

09/23/2022

Tennessee Donor Services is seeking a Referral Response Coordinator to join our team! This position will provide referral call coverage and on-site response to area hospitals to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation.

Below are some of the key accountabilities this position will hold:

Provides referral call and referral response to hospitals on potential organ donors, document referral information, and collaborate with hospital staff.

Evaluates medical suitability of potential organ donors, utilizing information from medical records, history and physical examination and current health status.

Collaborates with hospital staff (bedside nurse, charge nurse, Attending Physician) to ensure that the option of donation is maintained.

In collaboration with the Administrator on Call, requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential organ donors.

Collaborates with the Organ Recovery and Family Care Coordinators to determine a plan of action for following potential donor cases, re-referral of non-eligible donor referrals or activation of the appropriate DCIDS team members.

Performs other related duties as assigned.


The ideal candidate will have the following attributes:

Certified as a paramedic, respiratory therapist, LPN, or other allied healthcare field

Must have 2+ years of either emergency or critical care experience – preferably in a hospital setting

Must understand medical terminology

Must be able to read a medical chart

Must have a valid driver’s license with the ability to pass MVR underwriting requirements

09/14/2022

DCI Donor Services is seeking a Staff Accountant to join our team! We are looking for candidates who:

Show passion in their work
Committed to saving and enhancing lives
Want to make a difference and help others
Be part of a fantastic team

Below are some of the key accountabilities this position will hold:

Responsible for performing month end general ledger duties as assigned.
Reviews Accounts Receivable and/or Accounts Payable for coding and data entry accuracy.
Major duties and responsibilities may be divided among staff accountants as necessary.

The ideal candidate will have the following attributes:

Bachelor’s degree in Accounting or Finance.
One year of experience in general ledger accounting. Strong accounting knowledge of GAAP (generally accepted accounting principles) required.
Proficiency in Excel is required. Working knowledge of computers and Microsoft Office applications to include Word and PowerPoint is required.

We offer a competitive compensation package including:

Paid Time Off
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long term disability insurance
Wellness Program

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

08/29/2022

We are seeking an Executive and Physician Liaison to join our team! We are looking for candidates who:

Show passion in their work

Committed to saving and enhancing lives

Want to make a difference and help others

Be part of a fantastic team

Below are some of the key accountabilities this position will hold:

Builds and sustains productive relationships between DCIDS team and key physicians and executives.

Conducts global analysis of hospitals and hospital systems.

Strategizes with leadership for donation service area approach and hospital system engagement.

Conducts physician and executive educational needs assessments; develops and implements educational plans.

Creates and maintains CME and CEU program for hospital partners

Creates and maintains physician and executive directory.

Builds and maintains a physician follow-up platform and conducts case follow up in collaboration with Hospital Development Coordinator.

Develops and maintains relationships with area physician groups.

Works closely with leadership, educators, and preceptors to develop and mentor the Hospital Development and Clinical teams to cultivate physician relationships.

Collaborates and strategizes with DCIDS stakeholders to develop and implement external facing projects.

Develops and leads Physician Advisory Committee.

Performs additional HD duties as assigned.

The ideal candidate will have the following attributes:

BA or BS in health-related field, healthcare administration, business or education required, Masters degree preferred.

5-7 years’ experience in health care related environment with demonstrated success in sales and marketing, customer service, public speaking and public relations duties.

Valid driver’s license with ability to pass MVR underwriting requirements

We offer a competitive compensation package including:

Paid Time Off
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long term disability insurance
Wellness Program

08/03/2022

DCI Donor Services is seeking a Quality Compliance Coordinator to join our team! We are looking for candidates who:

Show passion in their work
Committed to saving and enhancing lives
Want to make a difference and help others
Be part of a fantastic team

Major Duties and Responsibilities

Responsible for facilitating and/or conducting internal and external audits as dictated by the Master Audit Schedule for their respective region. Will assist in the development and implementation of Corrective Action Plans (CAP) resulting for an internal or external audit, to include training for required departments. Will maintain and revise the Master Audit Schedule on an annual basis. Ensures compliance to all regulatory and accreditation entities standards as well as internal DCIDS Policy, SOP, and Work Instructions.

Oversees all areas of non-conformance reporting such as complaints, deviations, root cause analysis, SCAR reporting, etc. Investigates, reviews, and will follow up on all investigations until adequate closure is met. Will analyze and review trends within each non-conformance category and report trends for continuous quality improvement efforts. Works with department managers and (Sr.) Director of Quality and Compliance to initiate quality improvement initiatives utilizing quality tools and methodology to test progress and monitor outcomes (PDSA).

Will monitor, review, and complete vendor or supplier qualifications required to ensure compliance with regulatory and accrediting entities. Will recommend actions for vendors or suppliers that do not maintain compliance requirements or have a high complaint and/or deviation rates.

Will assist with validation activities for new equipment, re-qualification of existing equipment, software verification, etc. to include written validation protocols, written validation reports, and re-qualification or addendum reports when required.

Maintains all existing licensure or registrations for their respective region. Assists with new applications for licensure or registration (when applicable).

Acts as a role model for the DCIDS and DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable.

Performs other related duties as assigned

Qualifications - Associate’s degree required, Bachelor’s degree in a health-related field preferred. OPO experience in a quality system management and medical records preferred. Three years or more of auditing experience in healthcare, medical device, or manufacturing industry. Current work experience within an OPO or Tissue Bank setting preferred. ASQ Certified Quality Improvement Associate (CQIA), ASQ Certified Quality Auditor (CQA) preferred. CEBT, CTBS, CPTC preferred. Working knowledge of computers, Microsoft office, Word, Excel, Power Point required.

We offer a competitive compensation package including:

Paid Time Off

Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage

403(b) plan with matching contribution

Company provided term life, AD&D, and long term disability insurance

Wellness Program

DCIDS is an EOE/AA employer – M/F/Vet/Disability

Address

566 Mainstream Drive, Suite 300
Nashville, TN
37228

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

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