11/14/2023
We love love LOVE getting this kind of feedback about our members!
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Our small business had been searching unsuccessfully for well over a month to find a competent electrician for an install job. We will henceforth define this journey with two distinct timeframes:
BSB (Before SwitchBack) and ASB (After SwitchBack)
BSB:
- electricians not showing up to the agreed upon time, rescheduling, then arriving hours late to the rescheduled appointment
- not showing up at all (multiple individuals)
- requesting cash before they were willing to give us a 'free estimate'
- not being fully truthful about credentials/qualifications
- installing the wrong type of outlet in the wrong place
- showing up to do the work, claiming they brought the wrong supplies, and then never hearing from them again
- making inappropriate comments to our staff and employees
ASB:
- actually arrived at the agreed upon meeting time (EARLY even!)
- was accommodating to the urgent nature of our issue
- personable, kind and attentive
- spent a long time carefully examining the task in order to give a proper, accurate, (and free!) estimate
- spent a long time explaining the situation to our staff so that there was a clear understanding of the scope of the project and answering many questions
- actually showed up again (!!) on the agreed upon day to do the work
- performed the work in a busy, tight space all while creating the least amount of interruption possible for our business
- did an extra task that was requested but wasn't a part of the original ask
- job was done, mess was cleaned up, and they were out of the way within the original timeframe that had been estimated
We are so thrilled with the work and happy to now have Jake and his business at the very top of our list of "PLACES TO CALL WHEN WE NEED HELP"! It was a pleasure to work with them and I wouldn't hesitate at all to recommend SwitchBack to others. Professional, friendly, and clearly very competent. Thank you so much Jake for going above and beyond for us (and thank you to Lin for the excellent referral)! We are so pleased!
Kristy Robinson
General Manager
Purple Porch Food Co-op
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Thanks for your enthusiastic endorsement, Kristy!
w: purpleporch.coop