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Association of TeleServices International, Inc.

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Association of TeleServices International, Inc.

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Founded in 1942, the Association of TeleServices International (ATSI) represents 400 of the most sophisticated TeleService agencies in the world.

With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.

10/14/2026

Don’t just take our word for it. 🎙️ Cait Keenan of Accurate Answer LLC tells you why ATSI membership matters.

Your industry. Your voice. Your association. Join today: https://atsi.org/page/become-a-member

10/12/2026

Join us TOMORROW for the ATSI Talk it Out Tuesday: Prepping for ATSI Award of Excellence Success!

If you're part of the Award of Excellence Program, this is a great opportunity to make sure your team is prepared. Whether this is your first time through the evaluation period or you're aiming to improve on a past score, you'll leave with a clear plan to turn mystery call feedback into real service wins.

Register to join us on October 13 here: https://zurl.co/3ttmJ

10/06/2026

With the rise of AI, many brands are implementing it for self-service, which can be helpful for easy-to-solve issues, but is it also getting in the way?

Read the CX Drive article 'Customers Say AI Has Made Their Service Experience Worse' to learn more about how customers are feeling about their AI interactions: https://zurl.co/VWiwk

10/05/2026

Happy Customer Service Week! 📞

Every day, telephone answering service and contact center professionals are the calm voice on the other end of the line, whether it's a routine message, an after-hours emergency, or a caller who just needs someone to listen.

This week, we're celebrating the people who make that happen!

ATSI members, we want to hear from you: How are you showing appreciation for your team this week? Catered lunches, shout-out boards, surprise swag, extra PTO? Share your ideas in the comments or tag us in your posts. We'd love to spotlight what you're doing!

10/02/2026

Meet ATSI Board of Directors member Kindra Fox!

As a member of the ATSI Board, Kindra is dedicated to advancing impactful Learning & Development initiatives, sharing industry best practices, and fostering collaboration across organizations. She is equally passionate about recognizing excellence and celebrating the achievements that inspire innovation, leadership, and outstanding service throughout the teleservices industry. Her goal is to help strengthen the next generation of industry leaders while supporting a connected, resilient, and high-performing ATSI community.

Learn more about Kindra and our other Board of Directors here: https://zurl.co/VBlVB

10/01/2026

October is ! 🔐
Answering services and contact centers handle sensitive information every day, from patient messages to customer account details. That trust depends on strong security habits across our teams.
Security starts with all of us!

09/30/2026

Congratulations to the Pearl and Silver 2026 Award of Excellence Winners!

Year Six - Pearl:
• Concorde Communications DBA Answering365 in Los Angeles, CA
• TAS-PAGE Communications in Peterborough, ON

Year Three - Silver:
• Alliance Communications Center LLC in Orlando, FL
• Always Answer - Eau Claire in Eau Claire, WI
• Apello in Salt Lake City UT
• Northern Communications in Sudbury, ON

Learn more about our winners here: https://zurl.co/J3M9H

09/28/2026

The GLTSA Annual Conference is happening next month from October 6-8 in Detroit, Michigan!
Learn more about this upcoming event here: https://zurl.co/mOkfv

09/24/2026

ATSI had a great time attending the ASTAA Conference last week! This was an excellent opportunity to learn more about the trending topics in the teleservices industry.

Until next time! ☎️

09/23/2026

Join us tomorrow for the ATSI Market Survey 2026: Follow-Up Webinar! This webinar will take a deep dive into ATSI's latest consumer research with Clay Ostrom, founder of the research and strategy agency Map & Fire.

Register to join us on September 24 at 11:00 am CT here: https://zurl.co/oKDCp

Address

1601 Utica Avenue South
Minneapolis, MN
55416

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

(407) 774-7880

Website

https://www.atsi.org/

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