06/09/2026
Today, Keauna Smith is celebrating 5 years with City of Faith as a dedicated Case Manager. Keauna brings a wealth of experience, compassion, and commitment to her role, helping residents navigate their reentry journey and work toward successful futures.
What she enjoys most about her role is the opportunity to work with individuals from many different backgrounds. While the work can be challenging, Keauna believes those challenges have helped her grow both personally and professionally.
One accomplishment she is especially proud of is creating a list of felon-friendly apartments in the communities where City of Faith halfway houses are located. This resource helps residents overcome barriers and find stable housing as they transition back into the community.
Keauna came to City of Faith after serving as both a state and federal law enforcement officer. She wanted to continue working with individuals involved in the criminal justice system, but from a different perspective. During her time as a U.S. Probation Officer, she visited City of Faith and saw firsthand the mission and heart behind the organization.
She is inspired by the fight against injustice and by the residents who rely on her support each day. Keauna believes that the highest human act is to inspire, and she strives to do that through her work.
Outside of City of Faith, Keauna enjoys traveling, exploring restaurants, shopping, and spending time discovering new experiences. She is also a talented singer and even has a recorded song. Her favorite movies include Grease and The Notebook, and she loves visiting Chicago, especially during the summer.
Keauna enjoys connecting with coworkers by stopping by their offices to check in and values the support of teammates who have helped her along the way, especially Ms. Ayonna Applegate.
Keauna’s advice for new team members:
Don’t be afraid to ask questions.
Described as someone who is stern but fair, Keauna continues to make an impact by showing up each day for the residents who depend on her and by helping others move toward a better future.