06/03/2026
It's us. We're "advocacy group."
Shout-out to ALL of the activists, advocates, and influencers who have been helping set the record straight on what is and is *not* changing at Southwest Airlines.
Please do not show up at the airport thinking Southwest has gone back to their old Customer of Size policy because some headlines and articles last week gave that impression. Southwest is still officially recommending that fat flyers purchase a 2nd seat *in advance*. And as of January, there has to be at least one extra empty seat on the plane for you to get a refund on seat 2 (previous policies allowed that. Current policies do not).
If you arrive at the airport without a second seat, they'll only help you get one without charge if there are two *adjacent* seats empty on the plane. Otherwise, according to their press statements and now their website, you will be rebooked onto another flight with adjacent seats available.
Thanks to The Hill for this coverage.
Southwest Airlines is apparently rethinking its guidelines for plus-size travelers, walking back a key part of the new seating policy just months after implementation.