The W. Edwards Deming Institute

06/10/2026

Dr. W. Edwards Deming's 14 Points for Management remain one of the most enduring frameworks in leadership and organizational excellence.

These principles challenge leaders to rethink how they manage people, processes, and systems. Moving away from short-term thinking and fear-driven cultures drives continual improvement and long-term value.

In this video, all 14 Points are presented together — a useful reference whether you're encountering them for the first time or revisiting them with fresh eyes.

🎥 https://youtu.be/QsTgjVRaV2Q

06/08/2026

New podcast!

Why do more pressure, more meetings, and more accountability so often produce the same outcomes? John A. Dues and Andrew Stotz explore Deming’s overlooked insight that results are created by systems — not effort alone. Learn why reacting to variation often makes performance worse, how leaders unintentionally create noise through “tampering,” and what it takes to build improvement that actually lasts.

Why do more pressure, more meetings, and more accountability so often produce the same outcomes? John Dues and Andrew Stotz explore Deming’s overlooked insight that results are created by systems — not effort alone. Learn why reacting to variation often makes performance worse, how leaders unint...

06/03/2026

Last video in the new 14 Points for Management series! Point 14: "Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job." Find out what it means and why it matters today. https://youtu.be/4ugvPf2hLyg

05/27/2026

New video in the 14 Points for Management series! In this video, we explore Point 13: "Institute a vigorous program of education and self-improvement." Find out what it means and why it matters today. https://youtu.be/UTBk8bFAT68

05/26/2026

New podcast!

What if the problem isn’t your strategy, your people, or your tools, but the lens you’re looking through? In this first conversation with Andrew Stotz, quality educator Balaji Reddie explains why so many organizations chase Deming’s 14 Points and prizes but miss the philosophy underneath. He also gets into what changes once you start seeing your organization as one connected system. There are a few surprises along the way, like why his employees actually celebrated the day he got rid of performance appraisals.

Listen now:

What if the problem isn’t your strategy, your people, or your tools, but the lens you’re looking through? In this first conversation with Andrew Stotz, quality educator Balaji Reddie explains why so many organizations chase Deming’s 14 Points and prizes but miss the philosophy underneath. He a...

05/20/2026

In this video, we explore Point 12, which has two parts: "12a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. 12b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective." Find out what it means and why it matters today. https://youtu.be/4Py6mYb6rOI

05/13/2026

Dr. W. Edwards Deming’s 14 Points for Management remain one of the most important frameworks for transforming leadership and improving organizational performance. In this video, we explore Point 11, which has two parts: "11a. Eliminate work standards (quotas) on the factory floor. Substitute leadership. 11b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership." https://youtu.be/MORPmZ7b2WM

05/06/2026

New video! Point 10 of Deming's 14 Points for Management: "Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force." https://youtu.be/w2zryzldJBM

04/29/2026

NEW video in the 14 Points for Management series!

In this video, we explore Point 9: "Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service." Find out what it means and why it matters today. https://youtu.be/zZr0-H_Wha8

04/28/2026

New podcast! What if your sales problem isn’t your people — but the system they’re stuck in?

Michael Carr spent years doing what everyone told him to do: commissions, quotas, performance plans. Every new hire came with the quiet assumption they’d be gone in a few months. He even optimized onboarding to make firing faster.

Then he did the math: it was costing ~$75,000 every time. He called it “Burning the Porsche.”

His friend Travis Timmons — who’d been applying Deming’s principles — kept nudging him to look at it differently. Mike’s first reaction? “This is crazy talk.”

In this episode, they walk through what changed, what didn’t work at first, and why the biggest shift wasn’t the system — it was the psychology. If you’ve ever felt stuck trying to fix your salespeople, this will change how you think about it. https://podcast.deming.org/why-commissions-didnt-fix-our-sales-problem

Thank you to podcast host Andrew Stotz for another great interview!

What if your sales problem isn’t your people — but the system they’re stuck in? Mike Carr spent years doing what everyone told him to do: commissions, quotas, performance plans. Every new hire came with the quiet assumption they’d be gone in a few months. He even optimized onb...