10/16/2021
PSA from your Citizens For a Better Kenner Board: Don't get scammed!! Here are some simple steps to follow when hiring a roofer.
Unfortunately, several contractors are going out of their way to make their out of town/out of state companies appear to be local. For instance, there is one company advertising in Kenner, with a Kenner address and phone number on their signs. But upon further investigation, the company is actually based out of North Louisiana, and when they send crews out, they come to your house with out of state license plates on their vehicles. They are multiple roofers, from all over, all using the same address and phone number. Additionally, some are showing proof of insurance, but the kind they have does not cover the workers if they get hurt on your property, or the insurance does not exist at all.
Another problem is that some contractors are advertising as "licensed and insured", when they aren't. They may just have an occupational license, which doesn't help you at all. So what can you do to protect yourself from getting scammed when hiring a roofer (or any contractor)? FOLLOW THESE STEPS:
1) Check to see if the contractor is licensed or registered with the Louisiana State Licensing Board For Contractors. This is very important! Why? Because if they aren't registered, there isn't a whole lot you can do to get help if they mess up, short of suing them-if you can find them. The law requires that for all home improvement jobs over $7500, that the contractor be licensed or registered with the LSLBC. When companies who are licensed/registered either don't complete the work, or they do a substandard job, the LSLCB will go after them and help you get your issues resolved. According to their website, "The mission and purpose of this agency is the protection of the general public from incompetent and fraudulent acts of a contractor while promoting the integrity of the construction industry." The link to verify a contractor is: https://lslbc.louisiana.gov/contractor-search/ It is very easy to use! Please be aware that when a contractor holds himself out to be "licensed", it can mean many different things. Just because a contractor holds an occupational license from the city, it doesn't give you any protection. YOU NEED TO CHECK THEM OUT WITH THE LINK ABOVE!
2) Ask to see a copy of their "Certificate of Liability Insurance". Check to make sure they have general liability insurance AND worker's comp checked off. They must have BOTH. Then examine the dates of coverage, to make sure the policy isn't expired. Additionally verify that the name of the company on the insurance certificate is written EXACTLY like the name of the company on your contract. They should be a perfect match! And finally, even if everything looks good on the certificate, actually call the insurance company and verify the information. If it all checks out-they have current liability and worker's comp, and you want to hire the company, you can then ask the insurance agent to add you as a "certificate holder". This won't cost the company anything, and if you are a certificate holder, the insurance company will notify you if the insurance gets changed or canceled for any reason.
3) Ask for references for local jobs the contractor has recently completed. Then actually go look at the work in-person, and speak to the homeowners. Make sure the contractor is the one who did the work on the house, and the customer was 100% satisfied with the job. Word of mouth is very important to a contractor's reputation.
In closing, CFBK hopes your rebuilding projects go smoothly, and you are happy with the results. With the proper due diligence on your part, you can have confidence in your decision on which company to hire. Best of luck!
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