06/24/2026
Kalamazoo County is currently renegotiating its jail telecommunications contract, and we hope the new agreement will significantly lower costs for the families paying these bills. The current contract expires November 9, 2026, and the next one will determine what families pay for the next five years.
Jail phone calls may not be what you think. The cost of staying in contact is often higher than expected, and there are real moments when not being able to afford a call means that connection never happens.
A dad helping his third grader work through a math problem. The kind of evening where a kid gets stuck on a number, asks for help, and walks away with both the answer and the confidence to keep going. For families with a loved one at the Kalamazoo County Jail, even a short homework call comes with a per minute charge, plus fees every time money is added to the account. What looks like a quick conversation can become a real budget decision.
A four year old hearing her mom’s voice before bed. The goodnight ritual that helps hold a family together when a parent cannot be there in person. These calls can happen every night, billed by the minute, with deposit and transaction fees layered on top. Over the course of a month, those small calls can add up to an amount many families struggle to absorb.
A sister telling her brother that someone they love has died. Some calls cannot wait until next week. When grief enters a family, the people inside need to hear it just as much as the people outside need to say it. Under the current contract, even these calls are billed the same as every other.
A wife planning her partner’s release. The work of reentry often happens over the phone in the weeks leading up to it. Pickup logistics, job interviews, paperwork, the first paycheck, the first week back. These are the conversations that help someone come home successfully. They are also some of the most frequent and important, which often makes them some of the most expensive.
Learn more about the campaign at ccjtkalamazoo.org/jail-telecommunications-contract
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