01/19/2019
The following letter was sent via email and postal service to all homeowners and residents.
Last month the community was made aware of the shutdown of our existing visitor management solution. As a replacement, the community website called TownSq has been selected to provide Talavera with visitor management services. The Board was looking forward to beginning the rollout of this service in the latter half of January, but technical delays integrating this system with our existing property management software has forced the go-live date to be pushed back. We expect that residents will be receiving access to the site beginning in March, and as more information becomes available residents will be notified.
Until the new system goes live, homeowners will be able to call the gate attendant to authorize visitors for a single day. The gate attendants can be reached during staffed hours, currently Monday - Friday from 7am to 8pm, and on Saturday and Sunday from 7am to 10pm. To authorize a visitor, residents will need to provide their name, property address, visitor’s name and date of visit. Only homeowners and residents registered with property management will be able to pre- authorize visitors. Multi-day and long-term passes for visitors and vendors can be arranged by contacting the property management company.
During the hours that the gate is staffed, visitors must stop for the gate attendant. The attendant will process a visitor’s pass or look up the resident and call to announce the visitor for entry. If no answer is received, the visitor will be denied entry.
If you need the main gate number or have any questions please contact the property manager Rosanna Cardenas by calling 855-403-3852 or emailing [email protected].
