PACE Southeast Chapter

PACE Southeast Chapter Welcome to the official page for the Southeastern Chapter of the Professional Association for Customer Engagement.

PACE is committed to serving the needs of its members by recommending the highest standards of quality for the channel and protecting the rights of consumers. PACE values members by providing essential business elements in the form of. . .

• forums for networking at international, national and regional levels;
• programs for business learning;
• advocacy of Teleservices users' and providers' inte

rests before State and Federal government;
• research on consumer and regulatory topics of interest to Teleservices users and providers;
• consensus, voluntary guidelines for industries who utilize Teleservices in their business operations;
• information about global developments in Teleservices; and
• education of the general public and media to promote Teleservices providers' and users' business interests of their strong commitment to customer service and satisfaction.

01/24/2019

" Contact centers that understand the need for both artificial and human intelligence frequently offer easy-to-navigate self-service options combined with available live customer service agents."

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving vehicles, computers capable of taking over the world or robots that became so proficient, there was no real mea...

Trying to figure out how to retain your association members? We have a success story for you!http://ow.ly/5XfX50khFxk
01/23/2019

Trying to figure out how to retain your association members? We have a success story for you!
http://ow.ly/5XfX50khFxk

Join the discussion on the marketing “triggers” – from product launches to full re-branding – that will require your age...
01/22/2019

Join the discussion on the marketing “triggers” – from product launches to full re-branding – that will require your agents to adapt and how to mobilize them to represent the brand successfully. Register today!

https://www.paceassociation.org/innerview-webseries

01/22/2019

Do you think that better contact center training leads to better ROI?

At DialAmerica, we invest in our agents because our personalized and comprehensive call center training program translates into better ROI for our clients.

Want to get your contact center more involved with AI? Here's how to use it to enhance customer experience!
01/18/2019

Want to get your contact center more involved with AI? Here's how to use it to enhance customer experience!

In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really...

A great article on communication channels and the importance of customer experience!
01/18/2019

A great article on communication channels and the importance of customer experience!

Cross channel marketing is key.

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Indianapolis, IN
46240

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+13178169336

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