09/08/2026
Clay Luthy wanted something very ordinary.
A job.
The complication was that he needed his service dog Charlotte beside him while he worked.
Clay was a U.S. Air Force veteran living in Abilene, Texas, after multiple deployments and serious knee problems. He had undergone several surgeries and could not fully bend one leg. Charlotte, his Tortoise, was trained to help him get back on his feet if he fell.
So when Clay started looking for work in 2016, he needed an employer willing to understand that Charlotte was not an optional companion.
She was part of how he stayed independent.
His wife suggested somewhere Clay already spent plenty of time.
Loweβs.
Clay showed up for the interview with Charlotte beside him and explained the situation. The store did not treat the animal as a problem. Loweβs later said Clay earned the position on his own merit, and Charlotte simply came with the person they had decided was right for the job.
Their first day was October 3, 2016.
Soon both were wearing Loweβs colors.
Clay wore the normal employee vest.
Charlotte had her own smaller work vest and stayed beside him as he helped customers around the Abilene store. She quickly became a favorite among shoppers and coworkers.
Then a customer noticed them.
Judy Rose saw Charlotte walking through the store in her vest and learned that the animal belonged to a disabled veteran working there. She snapped a photograph and shared it on Facebook.
The picture spread far beyond Abilene.
Within days, major news outlets across the country were telling the story of the veteran and the service animal working side by side. Loweβs later said more than 400 news organizations showed interest in the pair.
But the best part of the story was never the viral photo.
It was why the photo existed at all.
Clay wanted the chance to remain active and productive.
Charlotte helped make that possible.
Loweβs did not ask him to choose between the job and the animal he relied on.
They made room for both.
And sometimes inclusion really can be that simple.