Central Ohio Regional Long Term Care Ombudsman Program

Central Ohio Regional Long Term Care Ombudsman Program Protecting and empowering Ohioans in long-term care. Region 6 Ombudsman Program.

We advocate for residents’ rights, address care concerns, and educate families and residents about quality care, resident rights, and available services. Central Ohio's Regional Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff members work to resolve complaints about services, help people select a

provider and offer information about benefits and consumer rights. Our office advocates for consumers of long term care services and supports in Franklin, Union, Delaware, Licking, Madison, Fayette, Pickaway and Fairfield County.

An advocate is someone who speaks up for, supports, and defends the rights of others. 💬💙That’s exactly what a Long-Term ...
05/29/2026

An advocate is someone who speaks up for, supports, and defends the rights of others. 💬💙

That’s exactly what a Long-Term Care Ombudsman does—standing up for residents in long-term care, such as nursing homes and assisted livings, to ensure they are treated with dignity, respect, and compassion.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Long-term care facilities are required to have a Grievance Committee to protect residents’ rights and ensure their voice...
05/28/2026

Long-term care facilities are required to have a Grievance Committee to protect residents’ rights and ensure their voices are heard. This means residents can raise concerns about care, staff behavior, or other issues without fear of retaliation. Complaints can even be filed anonymously, and facilities must respond promptly with written decisions.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
05/27/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we’re highlighting Resident Right #16: the right to access opportunities that help residents achieve their fullest potential, including educational, vocational, social, recreational, and habilitation programs at their own expense or through a third-party payer.

Every resident deserves opportunities to learn, connect, grow, and enjoy meaningful activities that support their well-being and independence.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

We are proud to recognize and congratulate our volunteer, Barry, on being nominated for the 2026 ServeOhio Award in reco...
05/26/2026

We are proud to recognize and congratulate our volunteer, Barry, on being nominated for the 2026 ServeOhio Award in recognition of his outstanding commitment to service and volunteerism!

Barry’s dedication, compassion, and advocacy have made a meaningful impact on the lives of long-term care residents in our community. We are grateful for the time, heart, and leadership he brings to the Long-Term Care Ombudsman Program every day.

Please join us in congratulating Barry on this well-deserved honor! 👏🎉

To learn more about Volunteering with the Long-Term Care Ombudsman Program, please visit www.stepup.ohio.gov

In observance of Memorial Day, our office will be closed on Monday, May 25.Today, we honor and remember the brave men an...
05/25/2026

In observance of Memorial Day, our office will be closed on Monday, May 25.

Today, we honor and remember the brave men and women who made the ultimate sacrifice in service to our country. Their courage and dedication will never be forgotten.

Our office will reopen and resume normal business hours on Tuesday, May 26.

Wishing everyone a safe and meaningful Memorial Day. ❤️🤍💙

Volunteers are the heart of the Long-Term Care Ombudsman Program. By donating your time, you can support and empower res...
05/22/2026

Volunteers are the heart of the Long-Term Care Ombudsman Program. By donating your time, you can support and empower residents through advocacy and compassionate listening. We have opportunities available in Franklin, Fayette, Fairfield, Madison, Union, Pickaway, Delaware, and Licking counties.

Make a difference—on your schedule.
Learn more at 👉 www.StepUp.Ohio.gov

05/21/2026

Elder abuse is not rare. It is dramatically underreported because victims are often isolated, dependent on their caregivers, or afraid to speak up.

That's why awareness matters. That's why you matter.

Knowing the signs, your rights, and how to report abuse save lives.

Learn more: https://theconsumervoice.org/elder-abuse/

05/21/2026

Consumer Voice worked with the Department of Justice's Elder Justice Initiative to create training materials for first responders answering calls to long-term care facilities. This 8-part toolkit features new fact sheets and educational videos to inform first responders on resident rights, communicating with residents, what to look for and how to address resident abuse, and more. Check out the toolkit: https://bit.ly/FirstResponderLTCToolkit

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
05/20/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we’re highlighting Resident Right #15: the right to exercise all civil rights, unless otherwise determined by law, including the right to vote and receive support from the home’s administrator in making arrangements to participate in elections.

Every resident deserves dignity, independence, and the opportunity to make their voice heard.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Understanding Capacity 🧠Capacity is a person’s ability to make and communicate informed choices. It isn’t all-or-nothing...
05/19/2026

Understanding Capacity 🧠

Capacity is a person’s ability to make and communicate informed choices. It isn’t all-or-nothing—it exists on a spectrum and can change over time.

There’s no single test for capacity. Often, the best way to understand someone’s capacity is by learning about their values, preferences, and goals. Asking the right questions and listening carefully can make all the difference.

Capacity is also issue-specific. The ability to make a decision depends on the type of choice being made. Simple daily choices, like what to eat or wear, require minimal memory or reasoning. More complex decisions, like managing finances or healthcare, require higher levels of cognitive skills, including comparison, calculation, and organization.

It’s important to remember that capacity can fluctuate. Health, pain, medication, illness, or injury can temporarily reduce a person’s ability to make decisions, while learning, experience, and support can help it grow. Understanding these factors helps us respect autonomy while providing the support someone needs to make informed decisions.

By recognizing that capacity is a spectrum and supporting people thoughtfully, we can empower them to maintain independence, dignity, and choice in their daily lives.

Competency, on the other hand, is a legal determination made by a court. It is a formal decision about whether someone has the legal authority to make certain decisions. Competency is permanent until legally changed, whereas capacity can vary depending on the situation, the type of decision, and the person’s current state.

Address

3830 Trueman Court
Hilliard, OH
43206

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

https://www.easterseals.com/centralohio/programs-and-services/senior-s

Alerts

Be the first to know and let us send you an email when Central Ohio Regional Long Term Care Ombudsman Program posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share