Central Ohio Regional Long Term Care Ombudsman Program

Central Ohio Regional Long Term Care Ombudsman Program Protecting and empowering Ohioans in long-term care. Region 6 Ombudsman Program.

We advocate for residents’ rights, address care concerns, and educate families and residents about quality care, resident rights, and available services. Central Ohio's Regional Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff members work to resolve complaints about services, help people select a

provider and offer information about benefits and consumer rights. Our office advocates for consumers of long term care services and supports in Franklin, Union, Delaware, Licking, Madison, Fayette, Pickaway and Fairfield County.

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
06/10/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we’re highlighting Resident Right #18: the right to use to***co at the resident’s own expense in accordance with the home’s safety rules and applicable state laws, unless medically inadvisable or contrary to the facility’s written admission policies.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Ohio law requires certain professionals—known as “Mandated Reporters”—to report any suspected abuse, neglect, or exploit...
06/09/2026

Ohio law requires certain professionals—known as “Mandated Reporters”—to report any suspected abuse, neglect, or exploitation of adults. This includes attorneys, licensed nurses, social workers, nursing home administrators, home health employees, staff in nursing homes, assisted living and residential care facilities, physicians, and many others as outlined in the Ohio Revised Code (Section 5101.63).

If you need to report abuse in a long-term care facility, contact the Ohio Department of Health’s complaint hotline at 1-800-342-0553 or visit their website.

To report abuse of adults aged 60 and older in the community, reach out to your local Adult Protective Services (APS) or call 1-855-OHIO-APS (1-855-644-6277) anytime.

If you have questions or need support and advocacy in navigating an abuse allegation, feel free to contact our Ombudsman Office — we’re here to help! Contact us at 614-345-9198 or email [email protected]

If you or a loved one are experiencing issues or concerns in a long-term care setting, such as a nursing home or assiste...
06/08/2026

If you or a loved one are experiencing issues or concerns in a long-term care setting, such as a nursing home or assisted living community—the Long-Term Care Ombudsman program is here to help.

Our services are resident-directed, ensuring that we honor the resident’s voice, choices, and wishes every step of the way.

đź“ž Contact us: 614-345-9198
đź“© Email: [email protected]

Our priority is empowering residents and families to know their rights, use their voices, and take part in decisions tha...
06/05/2026

Our priority is empowering residents and families to know their rights, use their voices, and take part in decisions that affect their care. đź’¬

When residents are empowered, everyone benefits.

For assistance, contact our office at 614-345-9198 or email us at [email protected]

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
06/03/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we’re highlighting Resident Right #17: the right to consume a reasonable amount of alcoholic beverages at the resident’s own expense, unless medically inadvisable or contrary to the facility’s written admission policies.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

What is the Long-Term Care Ombudsman Program?We advocate for residents in long-term care, such as nursing homes and assi...
06/02/2026

What is the Long-Term Care Ombudsman Program?

We advocate for residents in long-term care, such as nursing homes and assisted livings to ensure their rights, safety, and well-being are protected.

If you or a loved one need help, have questions, or want to report a concern, reach out to us anytime. We’re here to listen and support you!

📧 [email protected] | đź“ž 614-345-9198

Volunteer with the Long-Term Care Ombudsman Program!Our volunteers play a vital role in advocating for residents in nurs...
06/01/2026

Volunteer with the Long-Term Care Ombudsman Program!

Our volunteers play a vital role in advocating for residents in nursing homes and assisted living facilities—offering kindness, compassion, and support when it matters most. 💛

Volunteering not only enriches the lives of others, but it also provides personal fulfillment, valuable experience, and the opportunity to create real change in long-term care.

✨ Learn more or sign up today: www.stepup.ohio.gov

An advocate is someone who speaks up for, supports, and defends the rights of others. 💬💙That’s exactly what a Long-Term ...
05/29/2026

An advocate is someone who speaks up for, supports, and defends the rights of others. 💬💙

That’s exactly what a Long-Term Care Ombudsman does—standing up for residents in long-term care, such as nursing homes and assisted livings, to ensure they are treated with dignity, respect, and compassion.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Long-term care facilities are required to have a Grievance Committee to protect residents’ rights and ensure their voice...
05/28/2026

Long-term care facilities are required to have a Grievance Committee to protect residents’ rights and ensure their voices are heard. This means residents can raise concerns about care, staff behavior, or other issues without fear of retaliation. Complaints can even be filed anonymously, and facilities must respond promptly with written decisions.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
05/27/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we’re highlighting Resident Right #16: the right to access opportunities that help residents achieve their fullest potential, including educational, vocational, social, recreational, and habilitation programs at their own expense or through a third-party payer.

Every resident deserves opportunities to learn, connect, grow, and enjoy meaningful activities that support their well-being and independence.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected]

Address

3830 Trueman Court
Hilliard, OH
43206

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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