Central Ohio Regional Long Term Care Ombudsman Program

Central Ohio Regional Long Term Care Ombudsman Program Protecting and empowering Ohioans in long-term care. Region 6 Ombudsman Program.

We advocate for residents’ rights, address care concerns, and educate families and residents about quality care, resident rights, and available services. Central Ohio's Regional Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff members work to resolve complaints about services, help people select a

provider and offer information about benefits and consumer rights. Our office advocates for consumers of long term care services and supports in Franklin, Union, Delaware, Licking, Madison, Fayette, Pickaway and Fairfield County.

An Ombudsman investigation looks different for every situation because every resident’s concerns are unique. Our role is...
08/28/2026

An Ombudsman investigation looks different for every situation because every resident’s concerns are unique. Our role is to listen, gather information, and advocate for resolutions that matter to the resident.

📞 614-345-9198
✉️ [email protected]

Sometimes the most powerful thing you can do is simply show up and listen.Volunteer Ombudsman Associates visit residents...
08/27/2026

Sometimes the most powerful thing you can do is simply show up and listen.

Volunteer Ombudsman Associates visit residents in nursing homes and assisted living communities, advocate for their rights, and provide support so they know someone is there for them.

If you live in Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway, or Union County, we would love to have you join our volunteer team!

614-345-9198
www.stepup.ohio.gov

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
08/26/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we're highlighting Resident Right #27: the right to be free from financial exploitation and to manage their own personal financial affairs.

If a resident chooses to give the facility written permission to manage their funds, they also have the right to receive, upon written request, an accounting statement at least every quarter. This statement should include a complete record of funds and property held by the facility, along with a detailed list of deposits and withdrawals supported by receipts.

This right helps protect residents from financial abuse, promotes transparency, and ensures residents and their families can understand and review how their money is being handled.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected].

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08/25/2026

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🚨WE'RE HIRING!!🚨
We have an opening in our Region 6 Ombudsman program, located at our Hilliard Office.

Learn more and apply online at tinyurl.com/es-online-app

Join a welcoming team that's making a difference in people's lives!
....

08/25/2026
If you or a loved one are experiencing issues or concerns in a long-term care setting, such as a nursing home or assiste...
08/25/2026

If you or a loved one are experiencing issues or concerns in a long-term care setting, such as a nursing home or assisted living community, the Long-Term Care Ombudsman program is here to help.

Our services are resident-directed, ensuring that we honor the resident’s voice, choices, and wishes every step of the way.

📞 Contact us: 614-345-9198
📩 Email: [email protected] See less

Empowerment means supporting people so they can make informed choices, have a voice, and exercise their rights with conf...
08/24/2026

Empowerment means supporting people so they can make informed choices, have a voice, and exercise their rights with confidence.

Questions or concerns?

📞 614-345-9198
✉️ [email protected]

Ohio’s Esther’s Law gives nursing home residents the option to install electronic monitoring devices in their rooms to h...
08/21/2026

Ohio’s Esther’s Law gives nursing home residents the option to install electronic monitoring devices in their rooms to help promote safety and transparency of care.

Some important things to know:
🏠 Esther’s Law currently applies only to nursing homes in Ohio.
📹 The resident (or their legal representative) must authorize the device.
🤝 If the room is shared, the roommate’s consent is also required.
🔒 Residents’ privacy and choices remain protected.

Understanding your rights is the first step toward advocating for quality care.

If you have questions or concerns about long-term care services, the Long-Term Care Ombudsman Program is here to help.

📞 614-345-9198
📧 [email protected]

The Long-Term Care Ombudsman Program advocates for individuals receiving long-term care services, including those living...
08/20/2026

The Long-Term Care Ombudsman Program advocates for individuals receiving long-term care services, including those living in nursing homes and assisted living communities.

Our services are resident-directed, ensuring every resident's voice, choices, and wishes remain at the center of our advocacy.

📞 Contact us: 614-345-9198
📩 Email: [email protected]

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have...
08/19/2026

Under Section 3721.13 of the Ohio Revised Code, individuals living in nursing homes and assisted living communities have protected Resident Rights.

🎉 Today we're highlighting Resident Right #26: the right of the resident, and the person paying for the resident's care, to examine and receive an itemized bill at least monthly from the facility. The bill must clearly list any charges that are not included in the basic rates.

Have questions or concerns? Reach out to us at 614-345-9198 or email [email protected].

Address

3830 Trueman Court
Hilliard, OH
43206

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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