06/21/2026
Behavior like this is all too common with animal rescue, and when working with animals in general. It is unacceptable to treat anyone this way, and certainly not the people who put themselves and their emotions and their hearts on the line every single day to try to save the lives of animals that have no chance otherwise.
Being upset and hurt and afraid in any situation involving animals is okay, emotions can run high and we understand that. But abuse of any kind is not the way to handle it. Remember that not every rescue or sanctuary can take in every animal - sometimes we have to tell you no, and sometimes we don't have all of the answers, and sometimes all we can do is help you through the situation and be there to talk with you.
Remember to be kind! We're all overwhelmed, upset, and even angry sometimes. But that does not justify the mistreatment of anyone trying to help, whether that be staff, volunteers, or strangers. Remember that we all love and care about every single animal that comes into a rescue organization! Common ground goes a long way.
**🚫 Zero Tolerance for Abuse Toward Staff and Volunteers 🚫**
Animal rescue is emotionally, physically, and financially challenging work. Every day, our staff and volunteers deal with injured, orphaned, neglected, and abandoned animals while doing their best to help as many animals as possible with the limited resources available.
The people answering the phones, responding to messages, cleaning enclosures, feeding animals, transporting patients, and caring for wildlife are human beings. Most of them are volunteers who donate their time because they care deeply about animals.
Unfortunately, we occasionally encounter abusive behavior from members of the public. This includes harassment, insults, name-calling, personal attacks, threats, aggressive messages, and other disrespectful conduct.
We want to be very clear: **we have a zero-tolerance policy for abusive behavior toward our staff and volunteers.**
While we understand that people may be upset, frustrated, or emotional about a situation involving an animal, that does not justify mistreating the people who are trying to help. No animal rescue worker or volunteer should be expected to tolerate abuse as part of their role.
Anyone who engages in abusive or harassing behavior may have their communications terminated, be blocked from our social media platforms, and may be refused future assistance where legally and ethically appropriate.
Rescues across the country are struggling to recruit and retain volunteers. The constant stress of animal care is difficult enough without adding verbal abuse from the public. Protecting the well-being of our team is essential if we are going to continue helping animals.
We are always happy to answer questions and have respectful conversations, even when people disagree with our policies or decisions. However, we will not tolerate harassment, bullying, or personal attacks.
Thank you to the many supporters who treat our team with kindness and respect. Your encouragement helps keep our volunteers motivated and allows us to continue our mission of helping animals in need. ❤️🐾
**Be kind. Be respectful. Remember there is a person on the other side of the screen doing their best to help animals.**