Hamburg Fire Dispatchers Local 2478, IAFF

Hamburg Fire Dispatchers Local 2478, IAFF International Association of Fire Fighters
AFL - CIO - CLC

Founded November 12, 1975 in Hamburg, NY to represent the Public Safety Dispatchers that serve the Town of Hamburg and other communities, through collective bargaining. The Public Safety Dispatchers represented by Local 2478 are full-time public safety professionals, who coordinate the delivery of police, fire, and emergency medical services to the residents of the Towns of Hamburg, Boston, Colden

, and Eden, as well as the Villages of Hamburg and Blasdell. They dispatch fifteen fire departments, two ambulance squads, three police departments, a hazmat organization, and a water rescue team. Most of the dispatchers belong to these organizations, also serving their community as volunteer firefighters and EMS providers. The name "Hamburg Fire Dispatchers" was adopted at the Local's founding in 1975, when its original members were limited to that function. Since then, the dispatchers' duties have expanded to include police dispatching, telephone processing of 911 calls, and other forms of official action, consistent with their entry into the civil service system. A PSD answers and coordinates calls for service between the public and police, fire department, ambulance and other appropriate departments; receives calls on multi-line phone system regarding various emergencies; (e.g. fires, robberies, stolen vehicles, missing persons, etc.); trains new team members as required; relays calls to appropriate agencies or departments as necessary; decides priorities of service when necessary in accordance with established policies; operates multiple computer terminals simultaneously to enter and retrieve information and relay same as needed; uses state criminal justice network services to obtain needed records, and guards the welfare of prisoners held in the lockup before their arraignment.

Have a safe and happy Christmas season!
12/04/2025

Have a safe and happy Christmas season!

Today marks the 50th anniversary of the unionization of the original Hamburg Fire Control dispatchers. These forerunners...
11/12/2025

Today marks the 50th anniversary of the unionization of the original Hamburg Fire Control dispatchers.

These forerunners to the Public Safety Dispatchers that serve you today began as part-time employees, working out of the Hamburg Village Hall. Eventually, they became full-time workers, moved to the Hamburg Town Police station, added police dispatching and 911 call taking to their duties, and entered civil service.

Today, sixteen IAFF members serve the residents of the Town of Hamburg, Village of Hamburg, Village of Blasdell, Town of Eden, Town of Boston, and Town of Colden, as full-time, professional 911 telecommunicators. We receive and process tens of thousands of calls for service every year, dispatching three police departments, fifteen fire departments, three EMS companies, the Southtowns Hazmat Team, and the Hamburg Water Rescue Unit.

09/07/2025
Have a safe and happy Labor Day! Check out the history of the holiday and its meaning for American workers in the commen...
08/31/2025

Have a safe and happy Labor Day! Check out the history of the holiday and its meaning for American workers in the comments.

The Public Safety Dispatchers represented by Local 2478 are full-time, civil service telecommunication professionals. We...
08/19/2025

The Public Safety Dispatchers represented by Local 2478 are full-time, civil service telecommunication professionals. We are dedicated individuals who bring a broad scope of knowledge and emergency services experience to the table in support of our profession's public safety mission.

Of the sixteen dispatchers, fifteen of us are currently or are formerly firefighters and/or EMS providers. Seven are current or former chief officers, seven worked as full-time EMS providers, and five have prior experience working in communications for a different agency.

We take great pride in the quality of service we provide to the communities we serve, and appreciate the support we receive.

08/19/2025
Retired PSD Sweetland
08/19/2025

Retired PSD Sweetland

Address

S-6100 South Park Avenue
Hamburg, NY
14075

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