Callers are given support and encouragement as well as information about community resources, support meetings and alternative recovery pathways that may help them maintain/initiate their recovery. All of our helpline employees are Certified Recovery Specialists that help people stay in recovery. Sometimes just our tone within a phone call can make someone feel wanted, cared about, and included. W
ith peer-to-peer support, people share with each other the joys, sorrows, triumphs, and setbacks of life. Our staff take and make follow-up calls while sharing their personal experiences and hearing how others are maintaining their recovery. Our helpline can help people in recovery when a reoccurrence of the chronic substance use disorder occurs. When a caller tells us they have relapsed, we don’t exclude them from our lives; we keep up with them, check in with them, and offer help at every turn. When someone is down, that’s when he or she may need the most support. Our helpline staff may be the only encouraging voice heard at a critical juncture on the individual’s path of recovery. The Substance Abuse Helpline is and will be available for anyone interested in having someone reach out to them by phone. .
