HDI Western Michigan

05/20/2021

Job Post: We have an open position on my team at GFS. If you are looking and have I.T. technical support skills apply!

https://jobs.gfs.com/search/job/technical-support-administrator/2021-24493?fbclid=IwAR30_PJN-ZX8My6SOJlhUk3zxxhiUZs2KllNg4dwyOrJUzlWzA6zJlpRQWg

Sign up for our Talent Community to stay up to date about future positions as they become available at Gordon Food Service.

04/15/2021

April Chapter Lunch & Learn Meeting: Digital User Experience

On April 22, 2021
Noon - 1:00 pm

Come join us at our April meeting as we discuss the opportunities and challenges related to remote work and the Digital User Experience. Jim Larkin of Randstad Technologies will be leading the session focused on:

Support Center best practices delivering in a remote environment
Technology and Training tips
Monitoring the Digital Experience
Q&A

Jim Larkin has over 25 years of experience in IT Solutions, Sales, Service Delivery, and Account Management. Throughout his career, Jim has supported many global enterprise level clients in both the private and public sectors in almost every industry.

Jim is ITIL v3 Certified and has managed large global teams performing functions in ITIL process areas such as Major Incident, Problem, Change, Service Request, and Asset and Configuration Management.

Jim has extensive experience in both end user and infrastructure support environments as well as ITSM.

Jim holds a Bachelor’s degree from West Chester University in Pennsylvania.

Join us in Partnership with Motown HDI
On April 22, 2021
Noon - 1:00 pm
Zoom information provided upon registration.
Register here:

April Chapter Lunch & Learn Meeting: Digital User Experience

03/28/2021

Join us at our April event when you too will learn how to connect with others to get sh*t done. Randy Olson with Recycle Technologies Inc will join us to share his insight and experience from decades in the e-recycling industry to explore how we can better connect with people from all levels in the organization to rally around a common mission and get sh*t done.

Register here: https://www.hdilocalchapters.org/events/vchapter-randy-olson-will-lead-a-discussion-about-communicating-with-techs-and-blue-collar-workers

01/12/2021

Tuesday, January 12 at Noon Central time (1PM EST) - let’s learn how we can take your virtual meetings to the next level. Guest speaker Kirk Weisler will lead an interactive discussion of best practices, tips, and tricks to holding more productive, fun, and engaging online meetings. Whether you use Zoom, WebEx, Microsoft Teams, Google Meet, GoToMeeting, or something else, there will be a takeaway for you.

Over the past ten months we have practically become masters at congregating virtually. Whether it's meeting with co-workers or customers, or gathering with family or friends, we don't think twice about using a web conferencing tool to facilitate the event. Through all the events you've attended, some have left a positive impact on you. It may have been an interesting use of a software feature, the way the presenter/coordinator engaged attendees, or something else altogether. Bring your favorite experiences or suggestions to share.

Note: we have all also attended really bad meetings, where technology may not have worked, participants may not have been fully present, the presenter wasn’t totally prepared, ad nauseam. We want to start 2021 on a positive note, so we won’t be discussing any of those experiences.

Zip! Zap! Zoom! Getting your year in gear. Join HDI favorite Kirk Weisler at our January 2021 Virtual Chapter meeting on Tuesday, January 12th at Noon CST.

11/28/2020

The Award Ceremony will be held virtually on Friday, December 11, 2020 from 11:30AM - 2PM ET! Come help us cheer on all the nominees and the winners as well as hear from the amazing Kirk Weisler!

Kirk will be speaking to us about the power of RE-charge your batteries, RE-fresh your leadership spirit, and help your team RE-alize more of their RE-silience as they get RE-connected with their mission, and Re-focused on their strengths. After the challenging year that 2020 has been, we need the power of RE more than ever! This will be a fun, engaging session with immediately actionable take-aways to assist you as a leader as you assist your team. It’s just what RE-Freshing Leaders DO!

Zoom Session information to be provided upon registration
Register here: https://www.hdimotown.org/events/motown-and-western-michigan-hdi-2020-best-service-and-support-awards

10/17/2020

🤩 Do you have a shining star leading your team to success in? 🤩

It is time to nominate them for an HDI award! An HDI Award is your chance to give your IT Pros, staff, and co-workers industry-wide recognition and reward them with prizes!

The West Michigan HDI chapter is offering:
• $25 Amazon gift card to everyone who has been nominated! 💰
• $100 Amazon gift card for the winner of each category! 💰💰
• A Virtual Award Ceremony in December 2020 that will have a National Speaker (to be announced soon)!

Don’t be shy! Start nominating!

How do you vote? Click Apply Now to start nominating! Select Michigan – Grand Rapids as the local chapter. Voting ends October 31st, 2020.

DM if you have any questions or email [email protected].

Submit a nomination for a colleague, team, or your own organization!

11/27/2019

Why you should attend the HDI December meeting

We have a lot planned that will make this end-of-year event fun, engaging, and educational. If you don't attend, you'll be missing out on the following:
· The celebration of our local nominees for the HDI Best Service and Support Analyst and Best Service and Support Technician awards.
· Great networking opportunities with others who do the same work you do.
· A fantastic presentation by Jason Wischer that can help you enhance your communications and relationships, both professional and personal.
· A delicious lunch for only $10! (free if you're a dues-paid chapter member)

Nationally recognized speaker Jason Wischer will tell us about The Language of Listening: Drive Results and Employee Engagement. Do you want to better connect with the people you work with every day? This thought-provoking presentation will show you how to make powerful connections with your team, your manager, your peers, and even your customers!

In addition to the award presentation and lunch, we have a fantastic presentation planned. Nationally recognized speaker Jason Wischer will tell us about The Language of Listening: Drive Results and Employee Engagement. Do you want to better connect with the people you work with every day? This thou...

11/13/2019

Join us on Dec. 5th at 8:00 PM ET for Customer Experience (CX) Big Deal or Just Another Acronym – A Virtual Event. Register at: https://www.hdilocalchapters.org/events/customer-experience-cx-big-deal-or-just-another-acronym-a-virtual-event

This is open to members and non-members, so please share!

Join us for a video conference roundtable where we discuss how organizations are approaching CX, and share ideas with others in the industry to see where your organization’s CX experience stands and find new ideas to implement. Customer Experience (or CX) is all the rage these days...or is it? While many claim that CX is just repackaging Customer Service with a shiny new bow, many organizations are taking the holistic approach and looking at CX from every facet of the customer's journey. From application design to chat-botting, the path to CX has many routes, and while one size does not fit all, many agree that a focus on CX remains critical to the bottom line. Join us for a video conference roundtable where we discuss how organizations are approaching CX, and share ideas with others in the industry to see where your organization’s CX experience stands and find new ideas to implement.

Out of the Loop with Customer Experience (CX)? Catch up with this roundtable!

10/31/2019

Great opportunity to give back to the West Michigan Community this December. As an Hour of Code mentor, you can...
share your passion for computer science with kids,
have a ton of fun while giving back to the community and
get the next generation excited about tech careers!

https://mailchi.mp/3254ed502c39/west-michigan-tech-talent-is-taking-off-1970563

08/27/2019

Join an IT process manager on his journey to improve customer service and satisfaction, quality and accessibility of service delivery, teamwork, and communication...
https://ubm.io/33Qfs81

08/18/2019

TBT: Here's a timeless topic: Too often, quality programs stop at the scorecards and support staff focus on the numbers instead of creating a great customer experience.
https://ubm.io/2MWMRIE