06/11/2026
The KIRO story has generated a large response from individuals interested in volunteering as long-term care ombuds! We are thankful to KIRO, to the residents, volunteer Marilyn and King County LTCO, Meghan for the work they did to get the word out!
There are comments on the KIRO feed that are about how this should be a Paid Job and not a volunteer role. And, I want to respond this question and commentary. It's important.
Here's thing most people don't know our work until they need an advocate, and many don't understand why volunteers are utilized rather than paid staff. We utilize the talents of both paid and volunteers. Historically, volunteers have often become paid staff and even become regional long-term care ombuds. Volunteers are mostly retirees who have led full lives, including raising families, professional careers and many have deep volunteer experiences and roots serving others. It's not just about "bodies" to serve others. These are people who possess and demonstrate their values that align with the LTC Ombudsman code of conduct, laws and culture.
The fact is that long term care ombuds volunteers can provide that localized vigilance and attention to residents that is needed. Because care is 24/7 and not just between 8:30 a.m.- 5:00 p.m. Monday-Friday. It's all the time. Volunteer ombuds can pop-in to facilities, any time, without cause or reason, checking in on isolated vulnerable adults. Volunteer ombuds care deeply about their community and about people who live in longterm care. They represent the common person, the average consumer. They can see that local care quality is important. LTCOP volunteers are just like the PTA volunteer who invests their time in their local schools. OR like the Boy Scout Leader, who gives hours of time helping to develop young lives, our volunteers dedicate their time to advocating for older adults, teaching them about their rights, sharing information and helping long term care residents have a better quality of life. All of these types of volunteer "jobs"are needed as part of a thriving healthy community.
Volunteers can and do get the job done.
The program has a system of training, policies and practices and supervision that support volunteers who give their time and do incredible work. It's not the type of volunteer gig that is a "friendly visitor". This volunteer work is serious advocacy. We have limits and parameters through polices and practices. Sometimes a volunteer may feel this work is not enough for them! For some, it is too much.
Staff ombuds carry their own case loads, resolve complaints, and provide support to residents too. They provide support, technical guidance and ongoing training to volunteers. Yes, they are stretched. We absolutely need more funding, we need more volunteers and more staff.
Don't underestimate the level of commitment, skills and abilities of someone just because they are a "volunteer". In our 35+ years of experience in operating the LTCOP- volunteers are critical in delivering this program.
